Workforce Administration Specialist

Job Details

- Employment Type: Contractual 1 Year
- Experience: 35 Years
- Interview Process: Virtual Rounds
- Shift: General Shift 9:00 AM to 6:00 PM
- Skills: Workday / Oracle | HR Operations | Workforce Administration | Employee Support | Case Management

We are looking for a Workforce Administration Specialist to act as the first point of contact for workforce administration inquiries through phone, chat, and e-Request. The role will support HR business processes and contribute to delivering a best-in-class Employee Experience.

Key Responsibilities

- Act as primary point-of-contact for workforce administration inquiries via phone, chat, and e-Request.
- Identify and deliver solutions to employees and People Leaders.
- Delegate and escalate queries as appropriate while remaining responsible through completion.
- Track progress and provide continuous feedback to requestors on the status of their queries.
- Engage in improving Knowledge Base and Case Management content for the assigned discipline.
- Support service operations by responding to service demands such as call volume, staff absence, chat, and e-Request queries.
- Engage in and drive continuous improvement processes to reduce inquiry volume.
- Identify key issues and patterns from partial or conflicting data.
- Support operational, administrative, data organization, and coordination activities.
- Work with team members and other functions to accomplish objectives and improve efficiency.

Required Skills & Qualifications
- 35 years of relevant experience.
- Hands-on experience with Workday or Oracle.
- Experience in HR Operations, Workforce Administration, or HR Shared Services.
- Solid communication and problem-solving skills.
- Ability to handle employee queries and resolve issues effectively.
- Good understanding of HR processes, procedures,



and systems.

If Interested share your CV on;

[email protected]

CONFIDENTIAL NOTE:

This e-mail and any attachments may contain confidential information. If you are not the intended recipient, please notify the sender immediately and delete this message. Unauthorized use or distribution of this communication is strictly prohibited.

By submitting your curriculum vitae or other personal data to us in connection with your job application or in your capacity as our employee, contractor, associate, partner or vendor, you acknowledge that you have carefully read and agreed to the terms of our Privacy Policy and the consent notice thereunder. You hereby provide voluntary consent to the collection, use, processing and disclosure of your personal data by us and our affiliates, in accordance with and for the purposes set out in our Privacy Policy and for other legitimate purposes as specified under applicable law. Your submission of personal data via email implies that you have not expressly dissented to the processing of personal data for the stated purpose.

For a detailed understanding of our data collection practices, please refer to our Privacy Policy accessible here. If at any time, you wish to expressly withdraw your consent or have any grievance, you can do so by submitting a request to our designated consent manager, as provided in our Privacy Policy. Your privacy is of utmost importance, and we are committed to address the queries you have in this regard.

SECURITY NOTE:

We at PERSOL India or our representatives, do not ask job seekers for fees, personal banking information, or payments through unofficial channels. Official communications will only come from @persolapac.com. Report any suspicious activity to [email protected]. Click here to find out how you can safeguard yourself from job scams.

📌 HR Ops / Workforce Admin - Workday (Mumbai)
🏢 PERSOL
📍 Mumbai