HOD - Digital Banking Head (DBH)

Reports To : Chief Digital Officer (CDO)

Role Summary

- The Digital Banking Head will be responsible for managing and strengthening strategic
- relationships with Banks, Acquiring Partners, Payment Networks, and Reseller Partners to ensure
- a seamless and frictionless merchant onboarding journey.
- The role requires end-to-end ownership of partner onboarding, Merchant ID (MID) creation,
- technology readiness, integration coordination, and Go-Live execution while maintaining solid
- service levels and stakeholder satisfaction.
- The ideal candidate should possess excellent communication and relationship management skills,
- be highly presentable, and have the ability to represent the company professionally with senior
- stakeholders across banking and fintech ecosystems.

Key Responsibilities Banking & Acquirer Relationship Management

- Build, manage, and strengthen strategic relationships with Banks, Acquiring Banks,

Payment Partners, and Financial Institutions.
- Act as the primary point of contact for banking and acquiring partners.
- Conduct regular business reviews and ensure high partner satisfaction.
- Resolve operational and escalated issues in coordination with partner teams.
- Identify new banking and acquiring partnerships to expand business opportunities.

Merchant & Reseller Onboarding
- Ensure a seamless, frictionless, and efficient onboarding journey for reseller merchants.
- Coordinate with reseller partners for documentation, compliance, and onboarding

requirements.
- Monitor onboarding turnaround times (TATs) and continuously improve onboarding

efficiency.
- Remove operational bottlenecks impacting merchant activation.

Merchant ID (MID) Management

- Own the complete Merchant ID (MID) creation lifecycle.
- Ensure MIDs are generated within agreed service levels.
- Track pending cases and proactively follow up with banks and acquiring partners.
- Maintain accuracy and compliance throughout the onboarding process.

Technology & Integration Coordination

- Coordinate with the Product and Technology teams for partner integrations.
- Ensure API integrations and technical configurations are completed as per project

timelines.
- Drive end-to-end technology readiness before merchant onboarding.
- Coordinate User Acceptance Testing (UAT), certification, and production deployment.




- Ensure successful Go-Live for every banking and acquiring integration.

Cross-Functional Coordination

- Work closely with Product, Technology, Operations, Compliance, Risk, Finance, and Sales teams.
- Ensure all stakeholders remain aligned throughout implementation.
- Conduct project review meetings and monitor milestone completion.

Process Excellence
- Develop and standardize onboarding processes and SOPs.
- Improve onboarding efficiency and reduce merchant activation timelines.
- Implement dashboards and MIS for tracking partner performance and onboarding

metrics.
- Drive continuous process improvements and automation initiatives.

Stakeholder Management
- Represent the organization in meetings with Banks, Acquirers, Payment Aggregators, and

Strategic Partners.
- Build long-term partnerships based on trust, transparency, and operational excellence.
- Manage senior stakeholder expectations effectively.

Key Performance Indicators (KPIs)

- Merchant onboarding Turnaround Time (TAT)
- MID creation within defined SLA
- Merchant activation rate
- Time to Go-Live
- Banking partner satisfaction
- Acquirer relationship health
- Technology integration timelines
- Reseller satisfaction score
- Number of successful banking/acquirer integrations
- Reduction in onboarding failures and operational escalations

Required Qualifications

- Bachelor's degree in Business, Finance, Banking, Technology, or a related field.
- MBA preferred.
- 8-15 years of experience in Digital Banking, Payments, FinTech, Payment Gateway,

Banking Partnerships, or Merchant Acquiring.
- Experience working with acquiring banks, payment aggregators, payment gateways, or

fintech companies is highly preferred. Required Skills & Competencies

Functional Skills

- Banking & Acquiring Partnerships
- Merchant Acquiring
- Payment Gateway Operations
- Merchant Onboarding
- MID Creation & Management
- API & Payment Integrations
- Project Management
- Cross-functional Coordination
- Partner Relationship Management
- Process Improvement




- SLA & TAT Management
- FinTech & Digital Payments Ecosystem Knowledge

Soft Skills
- Exceptional communication and presentation skills.
- Excellent interpersonal and relationship management abilities.
- Highly polished, professional, and confident in interacting with CXOs and senior banking

executives.
- Strong negotiation and stakeholder management skills.
- Excellent problem-solving and decision-making capabilities.
- Strong ownership mindset with attention to detail.
- Ability to manage multiple projects simultaneously in a fast-paced environment.
- Customer-first approach with a focus on delivering a frictionless partner and merchant

experience.

Preferred Industry Experience

- Digital Payments
- FinTech
- Payment Gateway
- Merchant Acquiring
- Banking
- Payment Aggregators
- Digital Banking
- Financial Services

Ideal Candidate Profile

- The ideal candidate is a relationship-driven banking professional who combines strong
- operational execution with exceptional stakeholder management. They should be capable of
- collaborating effectively with banks, acquirers, technology teams, and reseller partners to ensure
- every merchant experiences a seamless onboarding journey - from documentation and MID
- creation to technology integration and successful Go-Live. A polished, professional demeanor
- and the ability to build long-term strategic partnerships are essential for success in this role.

Summary
- 8+ years of experience in Digital Banking/FinTech.
- Mandatory experience in Wallet Companies and Payment Gateway (PG)

Companies.
- Must have worked as a Banking Alliances Head or in a similar leadership role.
- Strong experience in Merchant Acquiring and Banking Partnerships.
- Proven expertise in Business Development and strategic banking alliances.

Note: Only candidates with relevant experience in Wallet Companies/PG Companies/Banking Alliances or Merchant Acquiring will be considered.

Location: Gurugram

Working: 5.5 Days a Week (Alternate Saturdays Off)

Package: Negotiable (Based on Experience & Current CTC)

Immediate Joiners Preferred

Mandatory Experience

- Wallet Companies
- Payment Gateway (PG) Companies
- Banking Alliances
- Merchant Acquiring
- Digital Banking & Business Development

Interested candidates can share their updated CV at: [email protected]

📌 HOD - Digital Banking Head (DBH) (Gurugram)
🏢 ZedFly Innovations
📍 Gurugram