Position Title: Technical Services Head

Function: Technical Solutions & Support

Location: Mumbai

Reporting To: Managing Director India

Experience: 15-20 years

Education: B.E. / Diploma in Electrical, Electronics or related discipline

Role Overview The Technical Services Head India is a senior leadership role responsible for driving organisation's Technical Solutions & Support function in line with the companys transformation to a specification-led, solutions-oriented organization.

The role carries a dual mandate:

- Post-Sales Excellence ensuring superior customer and partner support across India
- Pre-Sales Technical Leadership acting as a Subject Matter Expert (SME) supporting specification-driven growth in Commercial Buildings, Hospitality, and Luxury Residential segments

Reporting directly to the Managing Director India, this position plays a critical role in strengthening organisation’s technical credibility, integration capabilities, and premium brand positioning in the Indian market.

Key Responsibilities

1. National Technical Leadership

- Lead and manage organisation India’s pan-India technical organization, inheriting and developing regional technical teams.
- Build a high-performing, customer-centric team culture aligned with organisation’s global quality and service standards.
- Define clear roles, KRAs, capability frameworks, and succession plans.
- Act as the technical authority for organisation , representing the function internally and externally.

2. Post-Sales Technical Services (Approx. 50%)

- Ensure robust post-sales technical support for customers and partners, including:
- Troubleshooting, diagnostics, and on-site resolution
- Complaint management, escalation handling, and closure
- Support for Annual Maintenance Contracts (AMCs) and service programs

- Drive service excellence KPIs

- Resolution TAT
- First-time fix rate

- Customer satisfaction scores




- Establish and monitor standard operating procedures, escalation mechanisms, and MIS reporting.
- Coordinate with organisation global technical and quality teams on complex cases and product feedback.

3. Pre-Sales Technical Leadership & SME Role (Approx. 50%)

- Act as a pre-sales Subject Matter Expert, supporting:
- Technical discussions with architects, consultants, developers, and end customers
- System design validation and solution recommendations
- Product demonstrations and proof-of-concept engagements
- Work closely with Sales teams, Architectural Engagement Specialists (), and End Product Specialists ().
- Collaborate actively with System Integrators (SIs) and Home Automation Specialists to ensure seamless system architecture and execution.
- Enable end-to-end specification development, ensuring technically sound, scalable, and future-ready solutions.

4. Building Management Systems (BMS) & System Integration

- Provide leadership and expertise in Building Management Systems (BMS) and integrated automation environments.
- Strong understanding of GUI-based control systems and their application in:

- Commercial Buildings

- Hospitality projects

- Luxury Residential automation
- Support organisation’s evolution from product supplier to system-level solutions partner.

5. Access Automation & Residential Systems

- Possess or develop working knowledge of Residential Access Automation, including:

- Gate motors

- Barriers and access systems
- While prior experience is not mandatory,



the role requires ownership of learning and capability building in access automation to support organisation 's integrated solutions strategy.

6. Training, Knowledge Sharing & Capability Development

- Drive technical training and certification programs for:
- Internal teams (Sales, , , Marketing)
- Installers, integrators, and channel partners
- Establish structured knowledge-sharing platforms, documentation, and best practices.
- Strengthen organisation’s market reputation through consistent technical thought leadership.

7. Cross-Functional & Global Collaboration

- Partner closely with Sales, Marketing, , , and Product teams to support specification-led growth.
- Interface with oraganisation global technical teams for:

- Product roadmap inputs

- Quality and reliability feedback
- Adoption of global best practices and innovations

Key Skills & Competencies

Technical Competencies

- Robust expertise in automation, motorisation, and electromechanical systems.

- Working knowledge of
- Automated window coverings (curtains, roller blinds, ZIP systems)
- Access automation (gate motors, barriers) — or robust learning orientation
- System integration and networking fundamentals
- BMS platforms and GUI-driven control environments

Leadership & Behavioral Competencies

- Proven people leader with experience managing large, geographically distributed teams.
- Strategic thinker with strong execution capability.
- Excellent stakeholder management and communication skills.
- Customer-first mindset with solution-oriented problem-solving ability.

Preferred Industry Background

- Home & Building Automation
- Access Control & Automation
- System Integration / Smart Buildings
- Interior Solutions & Motorisation
- Exposure to specification-driven or premium project markets is highly desirable.

For further assistance please drop your cv at [email protected]

📌 Hiring :Technical service head For French automation comp- Mumbai
🏢 Invok HR
📍 Mumbai