Job Responsibilities :

Ensure the teams effective operation

- Design team members daily schedule (assigned task,working hours, etc)
- Keep the team focused and on track
- Provide guidance to the team based on management direction

Provide team leadership and coaching

- Create an setting based on trust, open communication, creative thinking, and cohesive team effort
- Lead by setting a good example
- Support team members on their daily tasks and ensure they have the necessary training to effectively participate in the team
- Facilitate problem solving and collaboration
- Intervene when necessary to help the team in resolving issues
- Evaluate team members in terms of performance, creativity, strengths, weaknesses, attitude and provide feedback to agents
- Discuss and set personal targets with each team member
- Support the personal development of team members
- Run yearly appraisals with the team members

Interact with Manager

- Discuss and/or escalate issues which cannot be resolved by the team
- Provide status reporting of team activities according to the program plan or schedule
- Assess feedback received from colleagues and forward to managers
- Work with manager to obtain necessary resources or equipment to support the team’s needs




- Constantly improve and automate procedures and processes with manager
- Keep Manager informed of tasks accomplishment, issues, and status

Job Requirement :

- 8-10 years of experience in Accounting Reconciliation in travel domain is preferred
- 2 plus years of strong Leadership experience
- Bachelor’s degree in Accounting, Finance or relevant
- Identify automation opportunities to minimize manual data matching and transition the team toward exception-based reconciliation.
- Support internal and external audits by providing clean, well-documented reconciliation data and evidence.
- Excellent written and verbal communication skills in English
- Experience in coaching, training or/and people management will be considered as a plus
- Experience working with deadlines
- Experience in analyzing data and producing reports
- Excellent knowledge of Department tools & Systems
- Self-driven, proactive and results oriented

Nice to have

- Previous experience with ERPs, preferably Microsoft Dynamics 365
- Knowledge of GDSs (Amadeus, Sabre, Travelport)
- Previous experience in the Travel Industry

Interested candidates can connect : [email protected] | (phone hidden)

📌 Hiring Team Lead Reconciliation with Etraveli Group | 8-12 years (Mumbai)
🏢 Etraveli
📍 Mumbai