International UK Banking Voice Process

Greetings from Rivera!

We are hiring enthusiastic and customer-focused professionals for our International UK Banking Voice Process. The role involves handling calls from UK customers, assisting them with banking-related queries, and providing excellent customer service while following the required banking processes and compliance guidelines.

Position

Customer Service Executive UK Banking Voice Process

Roles & Responsibilities

- Handle inbound/outbound calls from UK banking customers in a professional and courteous manner.
- Assist customers with general banking-related queries, account-related concerns, transactions, and service requests.
- Understand customer requirements and provide accurate and appropriate resolutions.
- Maintain a high level of customer service and customer satisfaction.
- Follow defined banking processes, quality standards, and compliance requirements.
- Verify customer information in accordance with process and security guidelines.
- Identify and escalate complex issues to the appropriate team when required.
- Maintain accurate records of customer interactions and transactions.
- Meet defined quality, productivity, customer satisfaction, and service-level targets.
- Ensure confidentiality and security of customer and banking information.
- Handle customers professionally, especially during difficult or sensitive situations.
- Stay updated with process changes, banking procedures, and service guidelines.

Preferred Candidates
- Candidates with excellent English communication skills.




- Candidates who are comfortable communicating with UK Clients over the call.
- Prior experience in International Voice / UK Voice / Banking / Financial Services / BPO / Customer Service will be an added advantage.
- Freshers with excellent communication skills may also be considered, depending on the requirement.
- Good listening, comprehension, problem-solving, and interpersonal skills.
- Comfortable working in a 24/7 rotational shift workplace, including night shifts.
- Basic computer knowledge and familiarity with MS Office/email applications.
- Ability to work under pressure and handle customer queries professionally.
- Strong attention to detail and willingness to learn banking processes.

Key Skills Excellent English Communication | International Voice Process | Customer Service | UK Customer Handling | Banking Process | Problem Solving | Active Listening | Customer Relationship Management

Candidate Profile

We are looking for candidates who are confident, customer-focused, professional, and comfortable speaking with international customers. Candidates should have a strong command of spoken English and the ability to understand and resolve customer queries effectively.

Why Join Us?

- Opportunity to work in an International Banking Process
- Exposure to UK customers and banking operations
- Professional learning and career growth opportunities
- Supportive work environment
- Performance-based growth opportunities

Interested candidates can apply now by contacting our HR team

Charan

(phone hidden)

Best wishes,

Rivera manpower services!

📌 Hiring For freshers!! UK banking process voice (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru