Role & responsibilities

- Helpdesk Associate at Grade-4 & 5 position in Service Desk

- Must be a Graduate.

- Good communication skills with 1+ Years of international calling experience

- Ability to work independently

- Adhere to organizational policies and procedures

- Must possess excellent customer handling skills

- Should be comfortable to work in rotational shift.

- Excellent Verbal Communication skills.

- Valuable communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish.

:

- Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.

- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

- Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc

📌 Helpdesk Associate / Senior Associate (Bengaluru)
🏢 NTT DATA
📍 Bengaluru