· Basic knowledge to troubleshoot Windows and Linux-based servers and desktops like user login issues, connectivity issues, printer and file access issues, etc.
· Knowledge of troubleshooting network issues like connectivity, routing, firewall access
· Must have a positive understanding of Routers / Switches /Firewall (Sophos,Fortigate,Cisco, Juniper, mikrotik, etc.)
· Should have knowledge of documentation creation and maintenance
· Good Exposure on the application troubleshooting such as MS Office
· Certification such as MCTIP, CCNA, RHCE will be added advantage
· Experience of coordinating between various teams, vendors and customers
· Hands-on experience in troubleshooting and replacing hardware components such as desktops, laptops, printers, switches, routers, and peripheral devices