Roles and Responsibility

- Manage front office operations, including handling guest inquiries and resolving issues professionally.

- Provide exceptional customer service by being courteous, attentive, and responsive to guests' needs.

- Handle cash transactions, process payments, and maintain accurate records.

- Coordinate with other departments to ensure seamless service delivery.

- Maintain high standards of cleanliness and organization in the front office area.

- Develop and implement effective strategies to enhance guest satisfaction.

Job Requirements

- Proven experience in hospitality or a related field, preferably in a front office role.

- Excellent communication, interpersonal, and problem-solving skills.

- Ability to work well under pressure and manage multiple tasks simultaneously.

- Robust attention to detail and ability to maintain accuracy in financial transactions.

- Familiarity with hotel management systems and software is an advantage.

- Ability to adapt to changing situations and priorities.

📌 GUEST SERVICE OFFICER - FRONT OFFICE (Gurugram)
🏢 Naukri Hospitality Jobs
📍 Gurugram