Roles and Responsibility

- Manage front desk operations, including handling guest inquiries and resolving issues professionally.

- Provide exceptional customer service by ensuring prompt and efficient response to guest requests and concerns.

- Maintain high standards of cleanliness and organization in public areas and guest rooms.

- Collaborate with other departments to ensure seamless service delivery and high-quality guest experience.

- Handle cash transactions accurately and efficiently at the front desk.

- Ensure compliance with company policies and procedures while maintaining a positive attitude towards guests.

Job Requirements

- Excellent communication and interpersonal skills are required to interact effectively with guests and colleagues.

- Ability to work well under pressure and manage multiple tasks simultaneously.

- Strong problem-solving skills are necessary to resolve guest complaints and issues promptly.

- Basic knowledge of hotel management systems and software is preferred.

- A high school diploma or equivalent is required; a degree in hospitality or a related field is an asset.

- Candidates must be able to stand for long periods, move quickly between rooms, and work flexible schedule as needed.

📌 Guest Service Associate (GSA) (Lonavla)
🏢 Naukri Hospitality Jobs
📍 Lonavla