Location: Athirappilly, Thrissur, Kerala

Industry: Cable Car / Ropeway, Tourism & Entertainment

Employment Type: Full-Time

Experience: Freshers / 0–3 Years

Job Summary

We are looking for friendly, confident and customer-focused candidates to join our team as Guest Relations Executives (GRE) for our Cable Car / Ropeway facility at Athirappilly, Thrissur, Kerala.

The GRE will be responsible for welcoming and assisting guests, providing information, handling guest enquiries and feedback, supporting smooth visitor movement and ensuring a positive and memorable experience for every guest.

Freshers are welcome to apply.Key Responsibilities

- Welcome guests and visitors in a friendly, courteous and professional manner.
- Assist guests throughout their visit and provide information regarding Cable Car services, timings, ticketing, boarding procedures and facilities.
- Guide guests towards ticket counters, boarding areas, waiting areas and other facilities.
- Assist in managing guest queues and smooth visitor movement, especially during peak hours.
- Handle guest enquiries and provide accurate and timely information.
- Listen to guest feedback and complaints and ensure appropriate resolution or escalation.
- Coordinate with Front Office, PRO, Billing, Operations, Security and other departments to resolve guest-related issues.
- Assist elderly guests, children, families, differently-abled guests and other visitors requiring special assistance.
- Support VIP guests, tour groups and special visitors as required.
- Ensure guests follow prescribed safety instructions and operational guidelines.
- Assist guests during operational delays, changes or other situations under the direction of the Operations team.




- Collect guest feedback and communicate significant observations to the concerned supervisor.
- Support management during weekends, holidays, special events and high-footfall periods.
- Maintain professional grooming, personal hygiene and appearance standards.
- Ensure courteous and professional communication with all guests.
- Follow company SOPs, service standards, safety procedures and HR policies.
- Perform other guest-service responsibilities assigned by the management.

Qualification Required
- Plus Two / Graduate in any discipline.
- Degree/Diploma in Hotel Management, Hospitality, Tourism, Public Relations or Customer Service will be an advantage.
- Basic computer knowledge is preferred.

Experience
- Freshers are welcome to apply.
- Candidates with 0–3 years of experience in Guest Relations, Front Office, Hospitality, Tourism, Hotels, Resorts, Amusement Parks, Retail or Customer Service may apply.
- Previous experience in a customer-facing role will be an advantage but is not mandatory for freshers.

Key Skills
- Guest Relations
- Customer Service
- Excellent Communication
- Interpersonal Skills
- Complaint Handling
- Visitor Assistance
- Queue & Crowd Management
- Problem Solving
- Team Coordination
- Positive Attitude
- Professional Grooming & Presentation
- Basic Computer Skills

Language Skills Good communication in English and Malayalam is preferred.





Knowledge of Hindi or other Indian languages will be an added advantage.

Candidate Profile The ideal candidate should be:

- Friendly, polite and approachable
- Well-groomed and professionally presentable
- Confident in interacting with guests
- Patient and service-oriented
- A good communicator
- Willing to learn and take responsibility
- Comfortable working in a busy tourist environment
- Willing to work in shifts, weekends and public holidays
- Able to remain calm and professional while handling guest complaints or difficult situations

Who Can Apply?

We welcome applications from

- Freshers
- Fresh Graduates
- Hotel Management / Hospitality graduates
- Tourism graduates
- Candidates with Guest Relations experience
- Front Office Executives
- Customer Service Executives
- Hotel / Resort staff
- Amusement Park / Tourism staff
- Candidates with strong communication and interpersonal skills

Compensation & Benefits
- Freshers will be considered based on their qualification, communication skills and overall suitability.
- FREE FOOD provided by the Company.
- FREE ACCOMMODATION provided by the Company.
- FREE TRANSPORTATION provided by the Company, as per the Company's operational arrangements.
- Training and learning opportunities.
- Career growth opportunities.
- Opportunity to work in a professional Cable Car / Ropeway and Tourism project.
- Other benefits as applicable under Company HR Policy.

Work Location Athirappilly, Thrissur District, Kerala

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Commuter assistance
- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Guest Relations Executive (GRE) – Cable Car / Ropeway (Thrissur)
🏢 silverstrom Amusement Parks
📍 Thrissur