Guest Relations Executive (GRE) — Lake Ridge City Sales Office

Organisation: Bhaishree Realty | Lake Ridge City, Ambegaon Budruk, Pune

Reporting to: Project Marketing & Commercial Head

Employment Type: Full-time, On-site

About the role The GRE is the first and last impression of Lake Ridge City. You will own the client experience at the Sales Experience Centre — from the moment a prospective homebuyer walks in to the moment they leave. This role sits independently of the sales team, reporting directly to the Marketing & Commercial Head, and carries genuine responsibility for how the project is perceived, how visits are documented, and how client interactions are tracked across the entire journey.

This is not a support role. It is a front-of-house leadership role for a premium township launch.

What you will do

Client welcome & experience

- Receive walk-in clients, channel partner visits, and scheduled site appointments with warmth and professionalism
- Manage waiting comfort — refreshments, project brochures, ambient experience — so every visitor feels the quality of the product before the conversation even begins
- Conduct a brief structured welcome interaction to understand the visitor's profile (self-reference, CP referral, digital lead, etc.) before handing off to a sales consultant

Documentation & reporting

- Maintain a real-time footfall register capturing visitor name, contact, source, time-in, time-out, consultant assigned, and visit outcome
- Prepare a daily end-of-day summary report shared directly with the Marketing & Commercial Head — covering footfall, source mix, feedback observations, and any process gaps noticed during the day




- Track and flag instances where visitor feedback or body language at exit differs from what has been logged by the sales team

Coordination & process adherence

- Manage appointment scheduling and ensure consultants are briefed and ready before each client arrives
- Coordinate with the back-office team on token amounts, booking documentation requirements, and receipt issuance
- Maintain inventory of all collateral at the experience centre — brochures, floor plan sets, welcome kits — and raise replenishment requests proactively

Observation & quality

- Maintain a consistent, independent perspective on the client experience — this means your primary lens is always the visitor, not the sales conversation
- Note patterns: which unit types generate repeat interest, what objections come up most, how long visits typically run, where visitors seem confused or under-served
- Share structured weekly observations with the Marketing & Commercial Head to inform campaign and process decisions

What we are looking for

- 1–3 years of experience in a client-facing role in real estate, hospitality, retail, or a premium consumer workplace
- Presentable, well-spoken in English, Hindi, and Marathi (at least two of three fluently)
- Strong instinct for detail — you notice things without being told to look for them
- Comfortable operating independently without constant direction; self-organised
- Genuinely warm with visitors, professionally neutral with internal teams — this balance is important
- Discretion: you will be privy to early-stage commercial conversations and client data; confidentiality is non-negotiable
- Proficient in basic Excel or Google Sheets for logging; comfortable with WhatsApp-based reporting workflows

📌 Guest Relations Executive (Ambegaon)
🏢 Bhaishree Realty
📍 Ambegaon