Job Summary The General Manager – Operations will be responsible for leading and overseeing end-to-end operational delivery of engineering services across client sites, including production equipment maintenance, utilities management, and technical facility services . The role ensures high service reliability, safety compliance, cost efficiency, and client satisfaction while driving operational excellence and continuous improvement.

Key Responsibilities

1. Operations Management

- Lead and manage multi-site engineering operations covering production equipment maintenance, utilities, and facility engineering services.
- Ensure maximum uptime, reliability, and efficiency of production equipment and plant utilities .
- Develop and implement preventive and predictive maintenance programs .
- Monitor operational performance through KPIs, SLAs, and service level metrics .
- Drive operational excellence through standard operating procedures (SOPs) and best practices.

2. Client Relationship Management

- Act as the primary operational interface with key clients .
- Conduct regular client review meetings and performance reporting .
- Ensure delivery in line with contractual obligations and service level agreements .
- Identify opportunities for service expansion and value-added solutions .

3. Maintenance & Engineering Services

Oversee operations related to

- Production equipment maintenance (mechanical, electrical, instrumentation).
- Utilities management including HVAC, compressors, boilers, chillers, water treatment, power systems, and DG systems.
- Facility technical services including electrical distribution, BMS, and critical infrastructure.
- Implementation of CMMS/EAM systems for maintenance planning and reporting.

4. Team Leadership & Workforce Management

- Lead large teams of engineers, supervisors, and technicians across multiple locations.
- Develop skill development and technical training programs .
- Ensure proper manpower planning,



deployment, and productivity improvement .
- Build a culture of safety, accountability, and continuous improvement .

5. Financial & Commercial Management

- Manage P&L; for operations , including budgeting and cost control.
- Optimize operational costs while maintaining service quality.
- Ensure effective vendor management and procurement control .
- Support the business development team with technical input for new bids and proposals .

6. Safety, Compliance & Risk Management

- Ensure strict compliance with EHS standards, statutory regulations, and company policies .
- Lead safety initiatives and drive zero-incident culture .
- Ensure compliance with industry standards and audits .

7. Continuous Improvement & Innovation

- Implement Lean, TPM, Six Sigma, and reliability engineering practices .
- Introduce digital solutions, predictive maintenance, and automation tools .
- Drive productivity improvements and operational transformation initiatives.

Key Performance Indicators (KPIs)

- Equipment uptime and reliability
- Maintenance cost optimization
- Client satisfaction and retention
- SLA/KPI compliance
- Safety performance (incident-free operations)
- Operational efficiency and productivity improvements

Qualifications

- Bachelor’s degree in Mechanical / Electrical / Industrial Engineering .
- MBA or advanced management qualification preferred.

Experience

- 15–20 years of experience in engineering services, plant maintenance, or technical facility management.
- Proven experience managing large-scale operations across multiple sites .
- Solid exposure to manufacturing plants, industrial utilities, and maintenance management systems .

Key Skills & Competencies

- Strategic operations leadership
- Engineering and maintenance expertise
- Client relationship management
- Financial and commercial acumen
- Team leadership and talent development
- Safety and compliance management
- Problem-solving and continuous improvement mindset

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📌 GM - Operation (Maintenance Services) (Hosur)
🏢 Leadec
📍 Hosur