Role Overview The GM/AGM – Strategy & Operations will work closely with the leadership team to drive high-impact strategic initiatives and strengthen operational excellence across the organization. The role involves solving complex business problems, leading cross-functional programs, building performance visibility through data, and ensuring seamless execution of key initiatives.

Key Responsibilities

1. Strategic Planning & Execution

- Partner with leadership to define business strategy, OKRs, and long-term growth plans.
- Break down complex business challenges into structured problem statements and actionable solutions.
- Drive annual planning, goal setting, and periodic business reviews.

2. Program & Project Management

- Lead end-to-end execution of high-impact, cross-functional strategic initiatives.
- Develop detailed project plans, track milestones, manage dependencies, and ensure timely delivery.
- Proactively identify risks and execution gaps, and drive mitigation plans.

3. Operational Excellence

- Analyze existing business processes to identify inefficiencies and improvement opportunities.
- Build scalable systems, SOPs, and dashboards to track operational and business health metrics.
- Drive automation and process improvements to enhance efficiency and scalability.

4. Stakeholder Management & Communication

- Act as a key interface between leadership and functions including Product, Operations, Finance,



and Marketing.
- Prepare leadership reviews, board-level presentations, and business performance reports.
- Support decision-making through data-backed insights, analysis, and strategic inputs.

Qualifications

- Bachelor’s degree in Business Administration, Operations, Engineering, or related field; MBA preferred.
- 5+ years of experience in strategy, consulting, or operations roles, preferably in startups, automotive, logistics, energy, or platform businesses.
- Prior experience in managing multi-site operations or partner/franchisee-led networks is highly desirable.
- Strong track record of leading cross-functional initiatives and driving execution.
- Excellent communication, stakeholder management, and leadership skills.
- Strong analytical ability with experience working with large datasets.
- Proficiency in Excel/Google Sheets; SQL is a robust plus.

Key Competencies

- Strategic Thinking: Ability to translate business vision into executable plans.
- Operational Excellence: Focus on efficiency, scale, and continuous improvement.
- Execution Leadership: Robust ownership and bias for outcomes.
- Problem Solving: Structured thinking and data-driven decision making.
- Stakeholder Management: Ability to influence and align senior stakeholders.
- Adaptability: Thrives in fast-paced, ambiguous environments.

📌 General Manager - Strategy & Ops (Gurugram)
🏢 Battery Smart
📍 Gurugram