Job Title: General Manager Service

Location: Chennai

Reports to: Chief Operating Officer

Desired Profile

- Requisite Experience: Minimum 15 years of experience in Vehicle Service function, with a minimum 3 years of experience in a similar role as a team leader or department head role, with any leading automobile dealership.

- Educational Qualifications
- Essential: BE/B Tech/AMIE/Diploma in Mechanical/Automobile Engineering.
- Age below 50 years is preferred.
- Ability to build high-performing teams.
- Excellent business networking and interpersonal skills.
- Familiarity with up-to-date business practice and digital orientation.
- Customer centricity and quality orientation.
- Excellent analytical skills to evaluate financial and non-financial performance.
- Familiarity with Commercial Segment Vehicles is a mandatory requirement.

Key Result Areas:

- Workshop Profitability
- Customer Satisfaction
- Employee Satisfaction
- Employee Productivity
- Vehicle turnaround time

Key Responsibilities

- Prepare an action plan to meet the financial target of the region based on market conditions, monitor the achievements, take corrective action if the target is not achieved.
- Observe Workshop activities like vehicle flow, outflow and residual vehicles in the shop floor and initiate actions for any debottlenecking that may be required.
- Drive innovative customer satisfaction /retention programs to deliver greater Customer Delight Index




- Lead the implementation of any new initiatives required to improve dealerships' operations and customer experience.
- Provide overall guidance to the regional service team for the effective implementation of service strategy and performance.
- Be the custodian of the overall P&L; management of the region.
- Liaison with TML Service Officials.
- Drive periodic service process audits to assess service quality in the units and initiate improvement actions as required.
- Authorise of disposal of scrap and used oil as per internal circular from HO, also arrange disposal of Hazardous waste.
- Monitor Creditors & debtors with in approved limit.
- Oversee the deployment and utilization of assets

Behavioural Attributes Must possess with high proficiency:

- Customer Orientation
- Result Orientation
- Problem Solving and Decision Making
- Initiative & Objection Handling
- Communication and Good Negotiation Skills
- Effective Team Handling & Interpersonal Skills

Knowledge required:

- Ability to make business forecast and budget for the service department
- Able to analyse data and take corrective actions if required
- Able to train, develop and motivate department employees
- Has an eye for detail and is a process champion
- Understand CRMDMS
- PC literate (Ms Office)

Regards

Sayyad Gafoor

Senior Consultant - Sourcing [email protected] persolindia.com

Sriram Samanthu Chambers, # 3287,

12th Main Indiranagar, Bangalore I India

📌 General Manager Service Operations (Chennai)
🏢 PERSOL
📍 Chennai