Area of Responsibilities

Operations Management

- Formulate & implement cluster strategy linked with Hub

strategy
- Directly accountable for planning and organizing branch

operations
- Ensure proper start-up of new assignments
- Manage guard sourcing in terms of scouting, referrals and

walk-ins
- Ensure proper deployment, rostering & attendance of guards
- Ensure proper supervision, patrolling & review in terms of day

& night checks
- Conduct security audits of large assignments periodically
- Forecast, procure and distribute uniforms and office

equipment under clearance from the respective Hub Heads
- Maintain consistent, complaint free, high quality service levels
- Support and facilitate implementation of corporate projects

Business Performance Goal ( Revenue , Collections ,

Margin Improvement )

Revenue Growth
- To grow higher than the industry growth by having Get & Grow

and achieve the revenue goals.

Collections

- Develop the strategy and plan to ensure achievement of Price

Increase, Collection and Bad Debts.
- Gap analysis in invoicing and collections.

Price Increase
- Timely communication with customer and related

stakeholders.
- Agreement to pay / timely billing with customer
- Variance analysis of actual vs budget.
- Timely termination of customer in case of non agreement or

delay in decision of price increase.

Bad Debt

- Understanding the bad debt reasons and devising the strategy

in recovering the same.
- Do the analysis and take the necessary course of action.
- Focus on collections and reduce the Gaps

.

Margin Improvement

- Understand the contract.
- Knowing the gaps in contract and closing the gaps with

customers.
- Knowing the payout to employees and authorities.
- Reconciliation - correction for gaps between billed & paid.




- Asking customers to increase the management fee on various

value addition and solving customer problems.

Client Relationship Management

- Strive to understand customers needs and deliver the

right/customized solutions
- Build effective customer relationships, ensure customer

satisfaction and promote companys image
- Conduct all surveys and client requested security audits
- Ensure satisfaction and retention of existing clients
- Regular meeting with clients for performance feedback
- Reviewing client feedback and developing solutions to

improve service delivery quality and create customer delight
- Responding to client queries and concerns promptly

Leadership & IR With support from Branch HR Team:
- Prepare manpower budget as per business requirements
- Recruit adequate number of quality direct manpower in

accordance with business requirements
- Ensure all new recruits in direct and indirect category attend

basic course and no one is deployed without successful completion of basic course
- Ensure timely completion of joining formalities for current recruits,

and their timely deployment
- Ensure development of Direct staff through refresher and

other relevant training programmes
- Ensure maintenance of attendance, leave, overtime records

etc.
- Ensure correct wages computation of direct staff
- Ensure timely payment of wages and other dues
- Ensure disciplinary action is taken wherever required
- Ensure speedy redressal of grievances through regular

interaction, counselling and appropriate administrative measures Ensure implementation of HR & Training policies

Health & Safety

With support from Health & Safety:

- Ensure observance to highest standards of G4S Health &

Safety norms in all areas of work
- Promote awareness within the team on safe working

procedures
- Contribute to development of safe work procedures

📌 General Manager - Operations (Surat)
🏢 G4S
📍 Surat