: Salesforce FSL Technical Lead / Solution Architect

Position: Salesforce FSL Technical Lead / Solution Architect

Experience: 8+ Years

Location: Pan India

Employment Type: Full-Time

Role Overview

We are seeking an experienced Salesforce FSL Technical Lead/Architect to lead the design, implementation, and optimization of Salesforce Field Service Lightning (FSL) solutions. The ideal candidate should possess strong expertise in Salesforce Service Cloud and Experience Cloud , with the ability to work directly with business stakeholders, gather requirements, define solution architecture, and guide development teams to deliver scalable and high-quality solutions right the first time.

This role combines business consulting, solution architecture, technical leadership, and delivery governance responsibilities.

Key ResponsibilitiesBusiness & Functional Leadership

- Collaborate with business stakeholders, Product Owners, and SMEs to understand business processes and gather requirements.
- Conduct requirement workshops, discovery sessions, and business process assessments.
- Translate business requirements into scalable Salesforce solutions leveraging FSL, Service Cloud, and Experience Cloud.
- Identify opportunities for process optimization, automation, and digital transformation.

Solution Architecture & Design
- Architect end-to-end Salesforce Field Service Lightning solutions for complex service operations.
- Define solution blueprints, data models, security models, integrations, and deployment approaches.
- Drive detailed solution design discussions and produce functional and technical design documents.
- Provide architectural oversight to ensure adherence to Salesforce best practices and governance standards.
- Review business requirements and proactively identify risks, gaps, and dependencies.

Technical Leadership




- Lead and mentor developers, administrators, and consultants throughout the project lifecycle.
- Guide the team in implementing solutions that are scalable, maintainable, and aligned with business objectives.
- Conduct design reviews, code reviews, and solution validations.
- Ensure high-quality delivery with minimal rework and reduced defect leakage into testing and production environments.
- Work closely with offshore and cross-functional teams to ensure successful delivery.

Delivery & Governance
- Support sprint planning, estimations, backlog refinement, and release planning activities.
- Establish and enforce solution governance, development standards, and technical best practices.
- Collaborate with QA teams to review test scenarios and ensure comprehensive test coverage.
- Monitor project execution and provide technical guidance to resolve complex issues.
- Participate in go-live planning, deployment support, and hypercare activities.

Required Skills & Experience

Salesforce Expertise

- 8+ years of Salesforce experience with at least 4+ years in Salesforce Field Service Lightning (FSL).
- Strong hands-on experience in:
- Salesforce Field Service Lightning (FSL)
- Salesforce Service Cloud
- Salesforce Experience Cloud (Community Cloud)
- Strong understanding of:
- Work Orders
- Service Appointments
- Scheduling & Optimization
- Service Territories
- Work Types
- Service Resources
- Mobile Solutions
- Dispatcher Console

Technical Expertise




- Experience with Salesforce configuration and customization.
- Valuable understanding of Apex, Lightning Web Components (LWC), Flows, and Integration patterns.
- Experience with REST/SOAP APIs and middleware-based integrations.
- Knowledge of Salesforce DevOps, CI/CD, deployment strategies, and release management.

Architecture & Consulting
- Proven experience in solution architecture and enterprise-scale implementations.
- Strong business process modeling and process re-engineering skills.
- Experience preparing functional and technical design documentation.
- Ability to engage with business and technical stakeholders at different organizational levels.

Valuable to Have
- Salesforce Sales Cloud implementation experience.
- Experience with Data Cloud, Einstein AI, or Agentforce.
- Experience integrating Salesforce with ERP, SAP, or other enterprise systems.
- Consulting background with customer-facing solutioning experience.
- Exposure to Agile/Scrum delivery methodologies.

Certifications (Preferred)
- Salesforce Certified Field Service Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Experience Cloud Consultant
- Salesforce Certified Platform App Builder
- Salesforce Certified Application Architect (Preferred)

Key Competencies
- Strong communication and stakeholder management skills.
- Leadership and mentoring capabilities.
- Strategic and analytical thinking.
- Problem-solving and decision-making abilities.
- Ability to drive teams towards delivering solutions right the first time.
- Ownership mindset with focus on quality, scalability, and customer success.

Location: Pan India (Remote/Hybrid as per project needs)

Experience: 8+ Years

Notice Period: Immediate to 30 Days Preferred.

📌 FSL Tech lead/Architect (Bhubaneswar)
🏢 LTIMindtree
📍 Bhubaneswar