Position:

Front Office Manager

Category:

Department Head / Executive

Reporting To:

General Manager

Key Responsibilities

- Ensure prompt, courteous, professional, and accurate service to all guests.
- Responsible for proper yield management of room inventory to achieve desired profitability
- Responsible for the preparation of capital and operational budgets for his department.
- Recommend improvements in operational methods, equipment, and staffing as per business requirements.
- Ensure the safety and security of guest belongings, including those in guest rooms, luggage rooms, and guest lockers.
- Ensure guest room folios are accurately maintained and payments are collected as per approved billing instructions.
- Ensure compliance with all applicable statutory and regulatory requirements, including guest arrival and departure reports, C-Forms, and other required documentation.
- Maintain guest privacy, safety, and security at all times within the hotel premises.
- Build and maintain strong relationships with existing and prospective clients and actively pursue current business opportunities.
- Ensure all departmental records and documents are maintained as per management standards.




- Control group and individual reservations to maximize occupancy and revenue.
- Coordinate closely with the Sales Department for business development and sales promotion activities.
- Ensure all hotel policies, procedures, and operational standards are consistently followed.
- Monitor and control day-to-day credit extended to guests.
- Maintain effective coordination with other departments to ensure overall guest satisfaction.
- Set high standards of performance, grooming, discipline, and attendance within the department through consistent supervision.
- Ensure regular follow-up and proper maintenance of guest history and preferences.
- Follow up on new and pending maintenance requirements in coordination with the concerned departments.
- Conduct regular sales calls and networking activities to promote hotel business.
- Prepare and submit periodic statistical and operational reports to the concerned departments and management.
- Train, guide, and develop Front Office team members in coordination with the Training Manager.
- Prepare and manage duty rosters for the Front Office team.

📌 Front Office Manager (Puducherry)
🏢 Hidesign Hotels - The Promenade and Le Dupleix
📍 Puducherry