Location: Athirappilly, Thrissur, Kerala

Industry: Cable Car / Ropeway, Tourism & Entertainment

Employment Type: Full-Time

Experience: 5–8 Years

Job Summary

We are looking for an experienced and customer-focused Front Office Manager to manage the Front Office and Guest Service operations of our Cable Car / Ropeway facility at Athirappilly, Thrissur, Kerala.

The Front Office Manager will be responsible for ensuring smooth guest handling, ticketing coordination, reception operations, queue management, complaint resolution and excellent customer service throughout the guest journey.

The ideal candidate should have strong communication and leadership skills, a professional appearance and experience in hospitality, tourism, amusement parks, resorts or other high-footfall customer service environments.

Key Responsibilities

- Manage and supervise the complete Front Office and Guest Relations operations of the Cable Car facility.
- Ensure a warm, professional and efficient welcome and service to all guests.
- Manage guest reception, information desk and customer assistance activities.
- Coordinate with the Ticketing/Billing, Operations, Security and Guest Relations teams for smooth passenger movement.
- Ensure efficient management of queues and guest flow during peak periods.
- Provide accurate information to guests regarding Cable Car services, operating schedules, boarding procedures, facilities and safety requirements.
- Handle guest complaints, feedback and service issues professionally and ensure timely resolution.
- Monitor guest satisfaction and continuously improve the overall visitor experience.
- Supervise Front Office, Reception,



Guest Relations and other customer-facing employees.
- Prepare duty rosters and ensure appropriate manpower deployment.
- Conduct daily team briefings and ensure adherence to service standards and SOPs.
- Ensure proper grooming, skilled appearance and customer-service standards among Front Office employees.
- Maintain daily Front Office reports, guest feedback records, complaints and other relevant documentation.
- Coordinate with the Operations Manager during operational disruptions, delays, weather-related closures or emergencies.
- Support management during weekends, holidays, special events and high-footfall periods.
- Ensure proper handling and escalation of VIP guests and special requirements.
- Coordinate with other departments to ensure a seamless guest experience from entry to departure.
- Ensure compliance with company policies, service standards and safety procedures.

Qualification Required
- Graduate / Degree or Diploma in Hotel Management, Hospitality, Tourism, Business Administration or a related field.
- Candidates with relevant experience in Cable Car/Ropeway, Amusement Park, Theme Park, Resort, Hotel or Tourism operations will be preferred.

Experience Required
- 5–8 years of relevant experience in Front Office / Guest Relations / Hospitality / Tourism / Amusement Park / Resort operations.




- Minimum 2–3 years of experience in a supervisory or managerial position is preferred.
- Experience handling high-volume guest operations and customer-facing teams will be an advantage.

Key Skills
- Front Office Management
- Guest Relations & Customer Service
- Team Leadership
- Queue & Crowd Management
- Complaint Handling
- Communication Skills
- Interdepartmental Coordination
- Staff Scheduling & Manpower Management
- Problem Solving
- Decision Making
- Professional Grooming & Presentation
- Basic Computer / MS Office Skills

Candidate Profile The ideal candidate should be well-groomed, confident, courteous and customer-oriented, with excellent communication and interpersonal skills. The candidate should be capable of managing a busy Front Office environment, handling difficult customer situations professionally and leading a team during peak tourist periods.

Experience in a Cable Car, Ropeway, Amusement Park, Theme Park, Resort, Hotel or other tourism-related operation will be highly preferred.

Compensation & Benefits

- Free Food provided by the Company.
- Free Accommodation provided by the Company.
- Free Transportation provided by the Company, as per the Company's operational arrangements.
- Opportunity to work in a growing Cable Car / Tourism & Entertainment project.
- Career growth opportunities.
- Other benefits as applicable under Company HR Policy.

Work Location Athirappilly, Thrissur District, Kerala

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits

- Commuter assistance
- Food provided
- Paid time off
- Provident Fund

Work Location: In person

📌 Front Office Manager – Cable Car / Ropeway (Thrissur)
🏢 silverstrom Amusement Parks
📍 Thrissur