– Front Office Executive

Position: Front Office Executive

Department: Admissions / Front Office

Location: Jaipur

Industry: Education / International School

Reporting To: Head of Admissions / School Leadership

About the Role

We are looking for a presentable, confident, and service-oriented Front Office Executive to be the first point of contact for parents, prospective families, visitors, and guests at the school.

The role will be responsible for managing the school reception, handling incoming calls, conducting telecalling and follow-ups, maintaining records and documentation, coordinating appointments and school visits, and providing administrative support to the Admissions team.

The ideal candidate should have excellent English communication skills , a professional personality, and a warm and welcoming approach towards parents and visitors.

Key Responsibilities

1. Front Office & Reception Management

- Manage the school reception and ensure a professional, welcoming, and organised front-office environment .
- Greet and assist parents, prospective families, visitors, vendors, and guests courteously.
- Handle all incoming calls and enquiries professionally and direct them to the appropriate department/person.
- Respond to basic enquiries and provide accurate information about the school.
- Maintain visitor records and ensure compliance with school reception protocols.

2. Telecalling & Parent Follow-up

- Make outbound calls to prospective parents based on admission enquiries and leads.
- Follow up with parents regarding school visits, applications, documentation, assessments, and other admission-related requirements.
- Maintain regular and timely communication with prospective families.
- Record call outcomes, follow-up dates, and relevant information accurately in the admission system/MIS.
- Escalate specific queries or concerns to the Admissions Counselor or concerned department.

3. Parent & Visitor Engagement

- Ensure that parents and visitors receive a warm, professional, and positive experience from the moment they enter the school.
- Understand the basic requirements of prospective parents and connect them with the appropriate Admissions/Academic team.
- Assist parents with information related to appointments, school visits, admission procedures,



and other general queries.
- Maintain a professional and courteous relationship with parents and visitors.

4. Admissions & Documentation Support

- Assist the Admissions team in maintaining admission records, enquiry forms, applications, documents, and other relevant data .
- Ensure that records and documentation are complete, accurate, and updated.
- Support the team in data entry, MIS/CRM updates, reports, and follow-up tracking.
- Assist in collecting and organising documents required during the admission process.

5. Appointment & Coordination

- Coordinate appointments between prospective parents and the Admissions/Academic teams.
- Schedule and manage school visits, parent meetings, counselling sessions, and other appointments.
- Coordinate with relevant departments to ensure smooth arrangements for visitors and prospective families.
- Maintain an updated schedule of appointments and visits.

6. Admissions Events & School Activities

- Support the Admissions team during Open Houses, admission events, parent interactions, school tours, workshops, and outreach activities .
- Assist with registration, welcoming guests, coordination, and follow-up during admission events.
- Support parent engagement initiatives and other activities organised by the Admissions Department.

7. Administrative Support

- Provide day-to-day administrative assistance to the Admissions team.
- Prepare basic reports, correspondence, registers, and documents as required.
- Coordinate with internal departments for admission-related requirements.
- Perform any other duties or responsibilities assigned by the Admissions Department or School Management from time to time.

Required Skills & Competencies

- Fluent in English with excellent verbal and written communication skills – mandatory.
- Good Hindi communication skills will be an added advantage.




- Excellent interpersonal and customer-service skills.
- Pleasant, confident, and qualified personality.
- Strong telephone etiquette and telecalling skills.
- Good listening, counselling, and relationship-building abilities.
- Strong follow-up and coordination skills.
- Good organisational and time-management skills.
- Ability to handle multiple enquiries and tasks efficiently.
- Proficiency in MS Office, email, internet, and basic MIS/CRM systems .
- Ability to maintain confidentiality and handle parent information responsibly.

Educational Qualification

- Bachelor's degree in any discipline.
- Candidates with qualifications in Business Administration, Communication, Hospitality, Psychology, Education, or related fields will be preferred.

Experience

- 2–5 years of relevant experience in front office, reception, admissions, telecalling, customer service, counselling, or a similar role.
- Experience in a school, international school, premium education institution, hospitality, or customer-facing organisation will be preferred.
- Freshers with excellent English communication, a confident personality, and strong customer-service orientation may also be considered.

Key Performance Indicators (KPIs)

- Quality and professionalism of front-office management.
- Number and quality of prospective parent calls handled.
- Timely and effective follow-up with admission enquiries.
- Accuracy of admission records and documentation.
- Parent and visitor experience.
- Appointment and school-visit coordination.
- Support provided to the Admissions team.
- Responsiveness and turnaround time for enquiries.

Ideal Candidate Profile The ideal candidate should be well-groomed, confident, approachable, and fluent in English , with excellent interpersonal and telephone communication skills. The person should be comfortable interacting with parents and senior stakeholders, handling multiple responsibilities, and representing the school in a professional manner. A warm, courteous, and service-oriented approach is essential for this role.

Note: The candidate may be required to undertake additional front-office, administrative, and admission-related responsibilities as assigned by the School Management from time to time.

📌 Front Office Executive (Jaipur)
🏢 The Kulish School
📍 Jaipur