Job Purpose To provide warm, courteous, and efficient service to guests throughout their stay while ensuring smooth front office operations.

The Front Office

Associate is responsible for guest check-in and check-out, handling guest requests, maintaining accurate records, and ensuring a positive guest experience.

Key Responsibilities

- Welcome and greet guests in a warm, courteous, and professional manner.

- Complete guest check-in and check-out procedures efficiently and accurately.

- Verify guest details, identification, reservations, and payment information.

- Allocate rooms and provide guests with relevant information about hotel facilities and services.

- Handle guest requests, queries, and concerns promptly and professionally.

- Coordinate with Housekeeping regarding room status, room readiness, and guest requirements.

- Maintain accurate records of guest information, transactions, and room status in the hotel system.

- Handle cash, credit card, and other payment transactions as per company procedures.

- Prepare and maintain shift reports, registration records, and other required documentation.

- Assist guests with information regarding local attractions, transportation, dining, and hotel services.

- Handle telephone calls, messages,



and guest correspondence professionally.

- Coordinate with other departments to ensure timely resolution of guest requests and complaints.

- Follow up on guest feedback and escalate issues to the Front Office Manager or Duty Manager when required.

- Maintain confidentiality and security of guest information.

- Ensure compliance with hotel policies, procedures, and service standards.

- Maintain a clean, organized, and professional front desk area.

- Promote hotel facilities, services, and applicable offers to guests.

- Assist in handling VIP guests and special requests as assigned.

- Ensure proper handover of pending tasks and important information during shift changes.

- Perform any other duties assigned by the Front Office Manager or Management.

Qualification & Experience

- Minimum qualification: Diploma / Degree in Hotel Management or equivalent.

- Previous experience in Front Office or Guest Relations in a hotel is preferred.

- Freshers with valuable communication skills and a positive attitude may also be considered.

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Front Office Associate (T. Nagar)
🏢 Shilton Dee Cee
📍 T. Nagar