- Greeting guests warmly upon arrival and providing a positive, qualified first impression of the property.

- Managing booking sheets accurately by recording party names, contact details, and reservation specifics.

- Processing check-ins and check-outs efficiently while assigning and confirming appropriate accommodation.

- Handling communications by answering phone calls, responding to messages, and managing walk-in inquiries.

- Coordinating special requests with the kitchen or restaurant staff, including extra food details or room service.

- Processing payments and billing, issuing receipts, and maintaining an accurate daily hisab (cash ledger).

- Addressing guest concerns or complaints promptly to ensure a comfortable and satisfactory experience.

- Maintaining the reception area to ensure it remains clean, presentable, and well-organized at all times.

- Liaising with housekeeping and maintenance teams to ensure rooms are fully prepped for incoming guests.

- Providing property information, explaining internal rules, and assisting guests with local area recommendations.

- Data Review: Starting the day by analyzing lead lists and prioritizing high-potential prospects.

- Outbound Dialing: Making continuous calls throughout the day to meet daily talk-time targets.

- CRM Updating: Logging call details, customer sentiments, and follow-up dates in the software immediately after every call.

- Follow-ups:



Reconnecting with previous leads who requested time to think or check their budget.

- Initiating Contact: Dialing cold or warm leads to introduce the company’s offerings.

- Identifying Decision Makers: Reaching the right person who has the authority to buy.

- Qualifying Leads: Filtering out uninterested contacts to focus on genuine buyers.

- Product Explanation: Explaining technical product features in simple, benefit-driven language.

- Needs Assessment: Asking strategic questions to understand the customer's pain points.

- Matching Solutions: Pitching the exact product or service variant that solves the customer's specific problem.

- Resolving Doubts: Handling price objections, skepticism, or comparisons with competitors smoothly.

- Negotiation: Offering approved discounts or bundle deals to seal the contract.

- Closing Deals: Walking the customer through the payment gateway or digital signup process to finalize the sale.

- Database Maintenance: Keeping customer contact records accurate, clean, and updated.

- Pipeline Management: Tracking pipeline stages (e.g., Contacted, Interested, Demo Scheduled, Closed).

- Customer Retention: Calling existing clients for renewals, upgrades, or cross-selling alternative products.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits

- Flexible schedule

- Food provided

- Paid time off

Work Location: In person

📌 Front Desk Receptionist (Badlapur)
🏢 GREEN VIEW RESORT
📍 Badlapur