PLEASE READ BEFORE APPLYING

Applicants MUST:

- Currently be based in India
- Be comfortable working on a freelance/contract basis
- Have a minimum of 3–5 years of hands-on User Research / UX Research experience
- Have extensive hands-on experience running moderated and unmoderated tests on UserTesting.com (or a similar platform)
- Have excellent written and spoken English, with the confidence to moderate live sessions and present to international clients
- Be comfortable working autonomously and driving the research process with minimal oversight

Applicants that do not these requirements will not be considered. Please apply only if you are fully eligible.

About MELD Advertising

MELD Advertising is a premier agency known for creating "Connection Chemistry" between brands and their audiences, with a strong footprint across New York City, Dubai, and Riyadh. As the business evolves, we are now serving more clients in India.

Traditionally celebrated for award-winning advertising and communications, we are currently expanding our capabilities with our Customer Experience (CX) department.

This new division is dedicated to uncovering deep user insights, mapping complex journeys, and shaping powerful, human-centric strategies that transform the end-to-end customer experience.

Role Overview

We are seeking a skilled, highly autonomous Mid-Level User Researcher to join our growing CX team on a freelance basis. In this hands-on role, you will be the driving force behind our user testing and research initiatives, acting as the resident expert in platforms like UserTesting.com.

While you will have high-level guidance and support from a Lead Strategist and Project Manager, you will be expected to own and run the end-to-end research cycle. From collaborating directly with clients to define research goals, to launching tests, synthesizing data, and confidently presenting polished decks.

You must be comfortable working solo and driving the process forward.





Key ResponsibilitiesResearch Strategy & Planning

- Collaborate closely with client stakeholders and the internal CX team to understand business objectives and define the most effective research or testing approach for complex digital journeys (e.g., self-service portals, onboarding flows, mobile apps).
- Develop detailed research plans, creating clear and unbiased discussion guides, screeners, and test scripts.

Test Execution & Management
- Build, QA, and launch both moderated and unmoderated usability tests and surveys (primarily utilizing UserTesting.com) across desktop, tablet, and mobile digital interfaces.
- Test interactive Figma prototypes, staging sites, or live digital portals to identify usability friction points, navigational roadblocks, and user drop-off risks.
- Actively monitor running tests, troubleshoot issues, and ensure high-quality participant responses.

Interviewing & Moderation
- Conduct live, moderated user sessions and think-aloud usability walkthroughs with confidence, empathy, and adaptability to uncover deep behavioral insights.

Analysis & Reporting
- Analyze qualitative and quantitative results from tests and interviews, identifying patterns, pain points, and actionable opportunities.
- Write up findings and synthesize them into clear, visually compelling, and highly insightful strategy decks.

Client Presentation
- Confidently present research findings and recommendations directly to international client stakeholders.

What We’re Looking ForRequirements & Preferred Experience




- 3–5 years of experience in UX Research, User Research, or a similar investigative CX role.
- Digital Journey Experience: Demonstrable experience testing digital products and ecosystems; specifically customer web portals, native mobile apps, web applications, and interactive prototypes.
- Hands-on platform expertise: Extensive experience using UserTesting.com (or similar platform) to run moderated and unmoderated tests, as well as surveys.
- Flawless Communication: Exceptional written and verbal English skills. You must possess the skilled confidence and articulation required to moderate live interviews and lead presentations with large, global clients.
- Highly Autonomous: Proven ability to work independently in a remote, distributed team environment, taking ownership of tasks with minimal micro-management.
- Strong Synthesis Skills: A demonstrable track record of turning raw data and interview transcripts into digestible, insightful presentations (decks).
- Market Experience : Previous experience collaborating with international stakeholders or clients within the US or Middle East markets is desired.
- Industry/Sector Experience : Previous experience working in the Health Insurance sector is desired.

Ways of Working
- Fully remote: You must be based in India, but can work from anywhere, provided you have a qualified remote setup.
- Technical Readiness: Must have reliable, high-speed internet and a quiet, qualified environment suitable for seamless video calls and live user moderation.
- Timezone alignment: Working sessions and client meetings will mostly align with the Dubai timezone (GST), though some flexibility may be required depending on specific project phases.

How to Apply

Please send

- Your CV
- A portfolio or work samples demonstrating your ability to build, QA, launch and oversee unmoderated and managed tests
- Your availability and day/hourly rate

📌 Freelance Mid-Level User Researcher (India)
🏢 MELD Advertising
📍 India