JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Analyst, Facilities Management Account Management – Work Dynamics What this job involves:

We are seeking an analytical and tech-savvy Facilities Management Analyst specializing in soft services to drive data-driven decision-making and innovation across our facility operations. The ideal candidate will leverage advanced analytics and emerging technologies to optimize soft service delivery, enhance operational efficiency, and implement innovative solutions while maintaining high standards of service quality.

Key Responsibilities

Data Analytics & Performance Management

Collect, analyze, and interpret data from soft services operations including janitorial, pest control, landscaping, and horticulture services

Develop comprehensive dashboards and reports to track key performance indicators (KPIs) and service delivery metrics

Conduct trend analysis to identify patterns, inefficiencies, and opportunities for improvement

Generate actionable insights from facility performance data to support strategic decision-making

Perform cost-benefit analyses for soft service operations and recommend optimization strategies

Create predictive models for resource allocation, scheduling, and service demand forecasting

Innovation & Technology Integration

Research and evaluate emerging technologies applicable to soft services operations (IoT sensors, automation, AI-driven solutions)

Identify opportunities to integrate technology solutions for enhanced service delivery (smart cleaning systems, automated pest monitoring, digital landscaping management)

Lead pilot programs for new technologies and innovative service delivery models

Develop business cases for technology investments in soft services

Collaborate with IT and operations teams to implement digital transformation initiatives

Monitor industry trends and best practices in facility management technology

Soft Services Operations Support

Oversee and analyze janitorial services performance to maintain cleanliness standards across all facility areas

Monitor pest control program effectiveness through data analysis and compliance tracking

Evaluate landscaping and horticulture services performance using quantitative metrics

Conduct data-driven facility inspections and maintain comprehensive digital inspection records

Support the optimization of service schedules based on utilization patterns and data insights

Operations & Administration

Person should be willing to work in shifts

Analyze work order systems data including ticket creation, response times, completion rates, and closure patterns

Optimize shift schedules for facility staff using data analytics and forecasting models

Maintain accurate digital documentation and create automated reporting systems for facility activities

Generate regular analytical reports on facility performance metrics and service delivery efficiency





Develop standardized templates and processes for data collection and reporting

Vendor & Stakeholder Management

Analyze vendor performance data and conduct quantitative evaluations against service level agreements (SLAs)

Create vendor scorecards and performance benchmarking reports

Support vendor management through data-driven insights and performance analytics

Prepare presentations for stakeholders showcasing operational insights and improvement recommendations

Facilitate data-sharing and reporting requirements between facility users and service providers

Compliance & Safety Analytics

Track and analyze health and safety metrics across all soft service operations

Monitor compliance data and generate risk assessment reports

Analyze incident reports and identify trends to support preventive measures

Create compliance dashboards to ensure adherence to environmental and regulatory requirements

Support emergency response planning through scenario analysis and data modeling

Required Qualifications

Education & Experience

Bachelor's degree in Data Analytics, Business Analytics, Engineering, Facility Management, Computer Science, or related field

2-4 years of experience in data analytics, preferably within facilities management or related operations role

Prior experience in implementing technology solutions or innovation projects in service operations

Experience working with large facilities of minimum 500,000 SQFT preferred

Demonstrated experience in process improvement and operational optimization

Technical Skills

Advanced Excel Skills: Proficient in pivot tables, VLOOKUP, macros, data validation, and advanced formulas

Data Visualization Tools: Experience with Power BI, Tableau, or similar business intelligence platforms

Data Analysis: Strong statistical analysis and data modeling capabilities

Database Management: Familiarity with SQL and database query languages

Facility Management Software: Experience with CAFM/CMMS systems and ability to extract and analyze system data

Microsoft Office Suite: Advanced proficiency in Excel, PowerPoint for data presentation, and Word

Programming Knowledge: Basic knowledge of Python or R for data analytics (preferred)

IoT & Automation: Understanding of IoT sensors, automation technologies, and their application in facility management

Excellent written communication skills for technical documentation and reporting

Analytical Competencies

Data Analytics: Advanced ability to collect, clean, analyze, and interpret large datasets

Problem-Solving: Analytical approach to identifying root causes and developing data-driven solutions

Innovation Mindset: Creative thinking to identify technology opportunities and innovative service delivery models

Critical Thinking: Ability to evaluate complex scenarios and make evidence-based recommendations

Attention to Detail: Precision in data analysis and quality assurance of analytical outputs

Process Optimization: Skill in identifying inefficiencies and designing improved workflows

Core Competencies

Communication Skills:



Ability to translate complex data insights into clear, actionable recommendations for diverse stakeholders including vendors, staff, and management

Organizational Skills: Strong multitasking abilities with attention to detail in managing multiple analytical projects

Technical Aptitude: Quick learner with enthusiasm for emerging technologies and digital tools

Time Management: Ability to prioritize analytical tasks and manage multiple deadlines

Business Acumen: Understanding of facility operations and soft services business models

Collaboration: Effective team player who can work across functions and technical/non-technical teams

Personal Attributes

Self-motivated with ability to work independently on complex analytical projects

Customer service-oriented mindset with focus on delivering actionable insights

Flexibility to respond to urgent data requests and support operations outside regular business hours

Team player with collaborative approach to innovation and problem-solving

Robust work ethic and professional demeanor

Continuous learner with passion for technology and innovation

Results-oriented with drive to improve operational efficiency

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location: On-site –Bengaluru, KA

Scheduled Weekly Hours

48

If this resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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📌 Facility Management Analyst (Bengaluru)
🏢 JLL
📍 Bengaluru