Facility Manager – Crave

Location: Chennai, Tamil Nadu

Department: Operations

Employment Type: Full-Time

Industry: Food & Beverage / Digital Cafeteria Management

Experience: 2–5 years preferred

Reporting To: Head of Operations / Management

About Crave

Crave is a digital cafeteria and food-service management platform that brings multiple food brands and vendors together within institutional and corporate food-service environments. We are looking for a proactive Facility Manager to take complete responsibility for the day-to-day operations of an assigned Crave site in Chennai.

Job Summary The Facility Manager will be responsible for managing vendor relationships, vendor operations, site operations, customer experience, compliance and revenue performance at the assigned Crave location.

The ideal candidate should have hands-on experience in Food & Beverage, cafeteria management, QSR, restaurants, institutional catering, facility management or similar operations and should be comfortable managing multiple vendors and operational teams simultaneously.

Key Responsibilities

- Vendor Management
- Manage and maintain strong working relationships with all food vendors operating at the Crave site.
- Coordinate vendor onboarding, deployment and day-to-day operations.
- Monitor vendor performance, food quality, service standards and operational discipline.
- Ensure vendors adhere to agreed commercial, operational and service terms.
- Coordinate with vendors regarding menus, pricing, promotions, availability and customer feedback.
- Resolve vendor-related operational issues quickly and professionally.
- Track vendor sales and identify opportunities to improve individual vendor performance.
- Site Operations
- Take complete ownership of the day-to-day functioning of the assigned Crave facility.
- Ensure the cafeteria operates smoothly during all designated operating hours.
- Monitor food counters, common areas, seating areas, cleanliness and overall customer experience.
- Coordinate with housekeeping, security, maintenance and other facility-support teams.
- Ensure adequate manpower is available across all operational areas.
- Handle operational emergencies and escalate critical issues to management.
- Food & Beverage Operations
- Monitor food quality, hygiene, presentation and service standards.
- Conduct regular checks of vendor kitchens/counters and food-handling practices.




- Ensure vendors maintain appropriate food-safety and hygiene standards.
- Monitor stock availability and prevent frequent menu-item shortages.
- Identify operational gaps and implement corrective measures.
- Compliance & Documentation
- Ensure vendors maintain all required food-service and statutory documentation.
- Coordinate with the Crave central team regarding vendor compliance.
- Maintain daily operational reports, vendor performance reports and incident records.
- Ensure site-level SOPs and Crave operational policies are followed.
- Report any non-compliance immediately to the management team.
- Sales & Revenue Growth
- Take ownership of the site's sales performance along with operational responsibilities.
- Monitor daily and monthly sales across vendors.
- Identify opportunities to increase customer footfall and order frequency.
- Work with the Crave marketing and business teams on offers, campaigns and promotional activities.
- Encourage vendors to participate in promotions and revenue-generation initiatives.
- Track sales targets and work towards achieving site-level revenue objectives.
- Customer Experience
- Monitor customer satisfaction and service quality.
- Handle customer complaints and ensure timely resolution.
- Collect customer feedback and communicate recurring issues to vendors and management.
- Ensure the Crave experience remains consistent across all vendors at the site.
- Team & People Management
- Coordinate with on-site operational staff and vendor employees.
- Allocate responsibilities and monitor staff discipline and attendance.
- Conduct daily briefings where required.
- Ensure employees and vendor staff follow professional conduct and site policies.

Sales Incentive The Facility Manager will be eligible for a performance-based sales incentive in addition to the fixed salary.

The incentive will be linked to factors such as:

- Achievement of monthly site sales targets.
- Growth in overall site revenue.
- Vendor sales performance.
- Customer footfall and order growth.




- Operational efficiency and achievement of key performance indicators.

Detailed incentive slabs and eligibility criteria will be communicated separately as part of the compensation structure.

Candidate Profile

Preferred Qualifications

- Bachelor's degree or diploma in Hotel Management, Hospitality, Food & Beverage, Business Administration, Facility Management or a related field.
- 2–5 years of relevant experience in F&B;, cafeteria management, QSR, restaurants, institutional catering, food courts or facility operations.
- Experience managing multiple vendors will be strongly preferred.
- Experience in a corporate, college, university, hospital, IT park or institutional cafeteria environment will be an advantage.

Key Skills

- Vendor Management
- F&B; Operations
- Facility Management
- Team Management
- Sales & Revenue Management
- Customer Service
- Food Safety & Hygiene Awareness
- Conflict Resolution
- Reporting & Documentation
- Communication & Negotiation
- Problem Solving
- Microsoft Excel / Google Sheets

Personal Attributes

We are looking for someone who is:
- Highly responsible and ownership-driven.
- Comfortable working in a fast-paced F&B; environment.
- Strong in communication and vendor coordination.
- Commercially minded and target-oriented.
- Hands-on rather than purely administrative.
- Capable of handling pressure and resolving issues independently.
- Customer-focused and operationally disciplined.
- Willing to work flexible hours based on site requirements.

Key Performance Indicators (KPIs)

The Facility Manager's performance will primarily be evaluated on:
- Site revenue and sales growth.
- Vendor performance and satisfaction.
- Customer satisfaction and complaint resolution.
- Food quality, hygiene and compliance.
- Site operational efficiency.
- Vendor adherence to Crave SOPs.
- Manpower and attendance management.
- Reduction of operational issues and downtime.
- Achievement of monthly sales targets.
- Overall profitability and performance of the assigned Crave site.

What Crave Offers

- Competitive fixed compensation.
- Performance-based sales incentives.
- Opportunity to work with a growing food-tech and F&B; management company.
- Exposure to multiple food brands and institutional F&B; operations.
- Career growth opportunities within Crave's operations team.
- Prospect to take ownership of a complete cafeteria/facility operation.

📌 Facilities Manager (Chennai)
🏢 Thecraveapp.in
📍 Chennai