Location - Baner, Pune

Key Responsibilities

Member Experience & Hospitality

- Act as the primary point of contact for members and guests
- Deliver a warm, qualified, and secure arrival experience
- Build strong, trust-based relationships with members
- Resolve concerns with empathy, clarity, and ownership
- Organise and support events that strengthen engagement and community

Centre Operations & Facilities

- Own the day-to-day running of the centre end to end
- Conduct regular walkthroughs to ensure cleanliness, functionality, and reliability
- Work closely with the facility management partner to maintain service standards
- Coordinate with technical, IT, and external vendors to resolve issues efficiently

Projects, Handover & Snag Closure

- Coordinate with the Projects team during office handovers and fit-out completion
- Track, follow up, and close snags before and after member move-in
- Ensure spaces are genuinely member-ready, not just technically complete

Inventory, Vendors & Ticketing

- Maintain inventory of consumables and place timely orders
- Create, track, and close tickets on the internal ticketing system
- Coordinate repairs, maintenance, and vendor visits
- Verify vendor invoices related to centre operations

Events, Revenue & Ad-hoc Billing





- Plan and execute experience-led and revenue-generating events
- Drive non-desk revenue including meeting rooms, day passes, parking, and HVAC usage
- Track chargeable usage accurately and inform Finance for ad-hoc billing
- Ensure billing inputs are timely, accurate, and transparent

Sales & Growth Support

- Support member tours and prospective client visits when required
- Assist the Sales team with on-ground coordination for closures and onboarding
- Identify upsell opportunities through day-to-day member interactions
- Represent the brand at local networking events or community engagements, where applicable

Professional Experience ▸ 5–8 years of progressive experience in client-facing hospitality or workplace service roles.

▸ Subsequent experience in a premium managed office space, coworking operator, or corporate facility management role.

▸ Experience managing a centre or floor of 40,000–75,000 sq. ft. is preferred.

▸ Demonstrated ability to work independently and take full ownership of a space without daily supervision.

▸ Familiarity with ticketing tools, facility management dashboards, and basic financial reporting.

📌 Experience Manager (Managed Office) (Mumbai)
🏢 UrbanWrk
📍 Mumbai