Executive for Semi/-Voice Analysis and Hybrid Service Ops Experience/: 0 to 3 yrs Salary/: Based on Company Norms Education/: Any Basic Degree Location/: In And Around Chennai Your Duties/: Dual/-Channel Queue Management/: Depending on actual traffic demands, seamlessly transition between incoming phone calls and text/-based queues /(webchat, emails, or app messaging/). client Query Diagnostics & Troubleshooting/: Examine client account problems, billing inconsistencies, or technological tracking mistakes, and offer exact, step/-by/-step instructions via chat or phone.

Concurrent Chat Management/: Oversee two to three live webchat sessions at once without losing concentration, guaranteeing quick first responses and no dropouts.

Professional Written Communication/: Respond to customer emails and chat tickets in a clear, helpful, and grammatically accurate manner while adhering to brand guidelines and avoiding confusing terminology. CRM Documentation & Case Logging/: Update profiles, tag follow/-ups,



and record thorough descriptions of interactions across channels in the Customer Relationship Management /(CRM/) system.

Compliance with Blended Center Metrics/: Achieve and sustain important personal goals, such as First Call Resolution /(FCR/), Chat Response Time, Average Handling Time /(AHT/) for voice, and Quality Assurance /(QA/) scores. Data Verification & Account Security/: Before making changes to order tracks, changing profile information, or providing financial reimbursements, securely verify client identification markers.

Candidate Application/: Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: /(If applicable/) Current/Last Drawn Salary /(Monthly/Annual/)/: Notice Period/: We invite you to apply and explore this exciting opportunity/! Warm Regards, HR /- Maria

📌 Executive for Semi-Voice Analysis and Hybrid Service Ops (Chennai)
🏢 GS Infotech
📍 Chennai