null Key Responsibilities: •

- Managing office administration assets and upkeep of the same. •
- Agents Contracting •
- New Business Processing •
- Banking of Initial &
- Renewal Premium •
- Managing Petty cash & vendor payments •
- Retention of Surrender Requests •
- Execution of all Service Requests - Post Policy Issuance •
- Reverting on customer queries and complaints •
- Maintaining high NPS Scores •
- Life and Health Claims processing •
- Handling compliance issues. •
- Audit Rating Measure of Success: •
- Service to Delight- 3Days •
- Customer Engagement - 70 •
- Surrender Retention - 68 •
- NPS-85 • 100 Banking with 24 hours. •
- Vendor payment TAT should be < 10 days •
- Surrender Requests Desired qualifications and experience: •
- Graduate / Post-Graduate in any discipline.
- 2-3 years experience handling front end customer services •
- Knowledge of service quality is required Knowledge and skills required: •
- Must be highly customer centric •
- Excellent communication skills •
- Good co-ordination skills •
- Data management on Excel should be valuable

📌 Executive - Customer Engagement (Agency) (Karnataka)
🏢 Axis Max Life Insurance
📍 Karnataka