Project Role : Enterprise Solution Architect

Project Role Description : Lead the development of complex solutions across multi-tower and/or multi- service transformational opportunities. Architect end-to-end integrated solutions leveraging the best mix of offerings, assets, and capabilities to maximize value for the client and Accenture. Ensure alignment of solution to client’s organization goals.

Must have skills : ServiceNow IT Operations Management (ITOM)

Good to have skills : ServiceNow IT Service Management (ITSM)

Minimum 12 year(s) of experience is required

Educational Qualification : 15 years full time education

Job Summary

We are looking for an experienced ServiceNow Technical Architect to lead the architecture, design, and implementation of enterprise ServiceNow solutions, with a primary focus on Configuration Management Database (CMDB), IT Operations Management (ITOM), Discovery, and the Automated Test Framework (ATF). The ideal candidate will define platform architecture, establish governance and best practices, ensure CMDB health, design scalable integrations, and guide technical teams through enterprise implementations and platform modernization initiatives.

Key Responsibilities

Architecture & Solution Design

Define the overall ServiceNow technical architecture and implementation roadmap.

Design scalable, secure, and high-performing ServiceNow solutions aligned with enterprise architecture.

Lead solution design workshops with business and technical stakeholders.

Produce architecture documents, solution designs, and technical specifications.

Ensure adherence to ServiceNow best practices and platform governance.

CMDB

Design and govern enterprise CMDB architecture.

Define CI classes, relationships, identification rules, and reconciliation strategies.

Implement and optimize the Identification and Reconciliation Engine (IRE).

Establish CMDB governance, lifecycle management, and data quality processes.

Drive adoption of the Common Service Data Model (CSDM).

Monitor and improve CMDB health, completeness, correctness, and compliance.

ITOM

Architect and implement ITOM capabilities including:

Discovery

Service Mapping

Event Management

Operational Intelligence

Cloud Discovery

Orchestration

Define infrastructure monitoring and event correlation strategies.

Optimize ITOM performance and scalability.

Discovery

Design Discovery architecture across on-premises and cloud environments.

Configure and optimize MID Server deployments.

Develop and maintain Discovery schedules, patterns, probes, and sensors.

Troubleshoot Discovery issues and improve coverage and accuracy.

Integrate Discovery with enterprise infrastructure tools.

ATF (Automated Test Framework)

Define enterprise testing strategies using ATF.

Establish reusable automated test suites for regression testing.





Integrate ATF into CI/CD and release pipelines.

Drive quality assurance and release validation through automation.

Platform Architecture

Define platform standards, reusable components, and coding guidelines.

Review customizations to minimize technical debt.

Lead platform upgrades and release planning.

Ensure high availability, performance, and scalability.

Integration

Architect integrations using

REST APIs

SOAP APIs

IntegrationHub

MID Server

Import Sets

Transform Maps

Design secure integration patterns with enterprise systems such as monitoring tools, cloud platforms, directory services, and asset management solutions.

Leadership

Mentor developers, administrators, and technical leads.

Conduct architecture reviews and code reviews.

Provide technical guidance throughout project delivery.

Collaborate with enterprise architects, infrastructure teams, and business stakeholders.

Required Technical Skills

ServiceNow Platform

Advanced scripting (JavaScript, Glide API)

Business Rules

Script Includes

Flow Designer

IntegrationHub

Scoped Applications

Service Catalog

ACLs

UI Policies

UI Actions

CMDB

CMDB Architecture

CI Modeling

CSDM

IRE

Reconciliation Rules

Data Certification

CMDB Health Dashboard

ITOM

Discovery

Service Mapping

Event Management

Operational Intelligence

Cloud Discovery

Orchestration

MID Server

Discovery

Discovery Patterns

Probes & Sensors

Credentials Management

Schedule Design

Troubleshooting and Optimization

Testing

Automated Test Framework (ATF)

Regression Testing

Test Automation

Release Validation

Integration

REST

SOAP

IntegrationHub

LDAP

SCCM

Microsoft Intune

VMware

AWS

Azure

GCP

DevOps

Git

Jenkins

CI/CD Pipelines

Update Sets

Source Control Integration

Preferred Certifications

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

ServiceNow Certified Technical Architect (CTA) (highly preferred, if achieved)

Certified Implementation Specialist – Discovery

Certified Implementation Specialist – Service Mapping

ITIL Foundation or ITIL 4 Managing Professional

Soft Skills

Strong architecture and solution design expertise

Excellent stakeholder management and communication

Leadership and mentoring capabilities

Strategic thinking and problem-solving

Experience leading globally distributed teams

Ability to influence technical direction and governance





Key Deliverables

Enterprise ServiceNow architecture and roadmap

CMDB governance framework

ITOM and Discovery solution architecture

Automated testing strategy using ATF

Integration architecture and security design

Technical standards and reusable design patterns

Performance optimization recommendations

Architecture documentation and review artifacts

Nice to Have

Service Operations Workspace implementation

IT Asset Management (ITAM)

Software Asset Management Professional (SAM Pro)

Hardware Asset Management (HAM Pro)

Cloud management and automation

AI-powered ServiceNow capabilities (such as predictive intelligence and virtual agent integrations)

Experience with large-scale enterprise ServiceNow transformations

Additional Information

- The candidate should have minimum 12 years of experience in ServiceNow IT Operations Management (ITOM).
- This position is based at our Pune office.
- A 15 years full time education is required.15 years full time educationAbout Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com

Equal Employment Chance Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

📌 Enterprise Solution Architect (Pune)
🏢 Accenture
📍 Pune