Company: IFC Ventures

Location: Mumbai, Maharashtra | On-site

Employment Type: Full-Time

Experience: 3-6 Years

Industry: FMCG | Personal Care | Skincare | Nutraceuticals | Consumer Products

About IFC Ventures

IFC Ventures Pvt. Ltd. is a growing consumer products company building and scaling brands across skincare, personal care, hygiene, FMCG, and nutraceutical categories. We are looking for an experienced Ecommerce Operations Manager to manage day-to-day order processing, dispatch operations, courier coordination, packaging, and marketplace fulfilment.

Role Overview The Ecommerce Operations Manager will be responsible for ensuring smooth and timely execution of the complete order-to-dispatch cycle across ecommerce and marketplace channels. The role involves PO creation, order processing, courier coordination, shipment scheduling, packaging, dispatch, inventory coordination, and continuous follow-ups with internal teams, warehouses, courier partners, and marketplace teams. The ideal candidate should be highly organized, detail-oriented, and comfortable managing multiple orders, shipments, and operational timelines simultaneously.

Key Responsibilities

Purchase Order & Order Management

- Create and process POs received from ecommerce and marketplace platforms.
- Verify SKU, quantity, pricing, delivery location, and order details.
- Coordinate with warehouse and inventory teams for order fulfilment.
- Track open POs and ensure timely execution.
- Maintain accurate PO and order records.

Courier & Logistics Management

- Coordinate with courier and logistics partners for shipment creation.
- Create courier/shipping requests and arrange pickups.
- Schedule shipments and coordinate pickup timelines.
- Track shipments from dispatch to delivery.
- Follow up on delayed, failed, or pending shipments.
- Coordinate with courier partners to resolve logistics issues.

Packaging & Dispatch





- Coordinate product packaging as per marketplace and courier requirements.
- Ensure correct SKU, quantity, labeling, and packaging before dispatch.
- Coordinate daily dispatch planning with warehouse teams.
- Ensure orders are dispatched within defined timelines.
- Monitor dispatch accuracy and minimize errors, damages, and returns.

Marketplace Operations

- Coordinate fulfilment requirements across ecommerce and quick-commerce platforms.
- Monitor incoming POs and fulfilment schedules.
- Ensure platform-specific operational requirements are followed.
- Coordinate with marketplace teams regarding order, dispatch, and delivery issues.
- Maintain operational records and reports.

Follow-Ups & Coordination

- Follow up with warehouse, courier partners, vendors, and marketplace teams.
- Track pending orders, pickups, deliveries, and operational issues.
- Ensure timely closure of outstanding operational tasks.
- Escalate critical delays or issues to management.

Inventory Coordination

- Coordinate with warehouse teams to ensure stock availability against incoming POs.
- Monitor fast-moving and low-stock SKUs.
- Flag inventory shortages that may impact order fulfilment.
- Coordinate stock allocation across channels where required.

Reporting & MIS

- Maintain daily ecommerce operations reports.
- Track PO status, dispatch status, courier pickups, deliveries, and pending orders.
- Prepare weekly/monthly operational MIS.
- Monitor key metrics such as order processing time, dispatch TAT, delivery performance, and fulfilment accuracy.

Required Skills





- 3-6 years of experience in Ecommerce Operations, Marketplace Operations, Order Management, Logistics, or Supply Chain Operations.
- Experience handling ecommerce orders, POs, dispatches, and courier operations.
- Strong understanding of the order-to-dispatch process.
- Good knowledge of courier and logistics coordination.
- Strong follow-up and problem-solving abilities.
- Excellent organizational and communication skills.
- Ability to manage multiple SKUs, orders, and operational activities simultaneously.
- Solid Excel / Google Sheets skills.
- Comfortable working with ecommerce dashboards, ERP, OMS, WMS, or logistics platforms.

Preferred Experience Experience with ecommerce or marketplace operations for:

- FMCG
- Skincare & Cosmetics
- Personal Care
- Hygiene Products
- Nutraceuticals
- Food & Beverage
- Consumer Goods

Experience with platforms such as Amazon, Flipkart, Blinkit, Zepto, Swiggy Instamart, Nykaa, or other ecommerce/quick-commerce platforms will be an advantage.

Key Performance Indicators

- PO processing accuracy
- Order fulfilment rate
- Dispatch turnaround time
- Courier pickup success rate
- On-time dispatch
- Shipment tracking and closure
- Order accuracy
- Reduction in dispatch errors
- Return / RTO management
- Inventory coordination efficiency

Education Graduate in any discipline.

Candidates with qualifications in Supply Chain Management, Logistics, Operations, Ecommerce, or Business Administration will be preferred.

Why Join IFC Ventures?

- Opportunity to work across multiple growing consumer brands.
- Exposure to ecommerce and quick-commerce operations.
- Direct involvement in scaling marketplace fulfilment and logistics.
- Opportunity to work across FMCG, skincare, personal care, and nutraceutical categories.
- Growth opportunities within ecommerce, operations, and supply chain functions.

📌 Ecommerce Operations Manager (Ecom + Quick Commerce) (Mumbai)
🏢 IFC Ventures
📍 Mumbai