About the Job : We are strengthening our online marketplace operations and looking for a detail-oriented E-commerce Associate to manage our presence on Amazon and Flipkart, with a solid focus on Amazon review management, rating recovery and customer issue resolution. If you know your way around Seller Central, can dissect a negative review to find the root cause, and enjoy turning unhappy buyers into loyal clients, this role is for you. You will be responsible for monitoring our review health, resolving product and delivery-related complaints and working cross-functionally to fix recurring issues before they hit our ratings.

Start Date: Immediately Annual CTC: ₹ 3,00,000 - 4,20,000 (Based on experience) Experience: 1 - 3 year(s) in E-commerce Operations / Marketplace Management

Key Responsibilities

- Product Health Monitoring & Resolution: Track catalog diagnostics, account health metrics, and listing compliance daily on Amazon and Flipkart; identify at-risk ASINs and drive timely resolutions.
- Root Cause Analysis: Investigate patterns behind recurring product defects, returns, and customer complaints (sizing issues, quality deviations, packaging failures, delivery delays) and coordinate with internal teams (warehouse, QC, logistics) to fix issues at the source.
- Seller Central Management: Handle day-to-day marketplace operations, listing suppression issues, and catalog health on Amazon Seller Central and Flipkart Seller Hub.
- Customer Query & Ticket Resolution: Respond to customer queries, product inquiries, and operational tickets across both platforms to safeguard brand reputation and listing performance.
- Reporting & MIS: Maintain trackers for product health trends, defect categories, listing performance, and turnaround times in Excel; share weekly summaries with the leadership team.




- Cross-Platform Coordination: Work with marketing and catalog teams to ensure listings, images, and product descriptions accurately reflect physical inventory, reducing mismatch-driven returns and negative feedback.

Skill(s) Required

- Amazon Seller Central & Flipkart Seller Hub (hands-on experience mandatory)
- Product & Account Health Management
- Customer Complaint Resolution & Escalation Handling
- Data Tracking & Reporting (Advanced Excel)
- Strong Written Communication (English)

Who Can Apply

Only those candidates can apply who:

Have a minimum of 1 year of experience in E-commerce Operations, Marketplace Management, or Customer Support (Experience in Apparel, Footwear, or Sports Goods brands is highly preferred).

Have prior hands-on experience specifically resolving catalog suppressions, product health issues, and return drivers (not just general listing creation).

Currently reside in or are willing to relocate to Bengaluru.

Other Requirements :

- Patient and solution-oriented, with the ability to de-escalate buyer issues through effective written communication.
- Comfortable working with data to spot operational patterns behind listing suppressions and high defect rates rather than solving them reactively.
- Highly organized, able to manage multiple open cases, inventory issues, and product trackers without missing follow-ups.
- Someone who takes ownership of marketplace account health metrics as a personal KPI.

Perks

Performance-based Incentives

Informal dress code

Medical Insurance

Number of Openings: 1

Pay: ₹300,000.00 - ₹420,000.00 per year

Benefits

- Food provided
- Health insurance
- Life insurance

Application Question(s):
- Are you familiar with Amazon and Flipkart review health?
- What did your previous role in E-Commerce entail?

Work Location: In person

📌 E-Commerce Executive (J. P. Nagar)
🏢 Sunlight Sports Studio
📍 J. P. Nagar