Job Title: E-commerce Operations Executive

Location: Shanti Vihar, Navlakha, Indore

Experience: 1–3 Years (Preferred)

Employment Type: Full-Time

Work Mode: Work from Office (On-Site)

Salary: ₹20,000 – ₹25,000 per Month

Job Summary

We are looking for a proactive and detail-oriented E-commerce Operations Executive to manage day-to-day e-commerce operations and ensure seamless order processing, dispatch coordination, customer support, and website management. The ideal candidate should possess strong communication skills, problem-solving abilities, and experience working in a fast-paced e-commerce environment. The role requires close coordination with internal teams to ensure operational efficiency and an excellent customer experience.

Key Responsibilities

Manage product listings, including new product launches, updates, and product removals.

Process and monitor customer orders from confirmation to successful delivery.

Coordinate with logistics partners to ensure timely dispatch of orders.

Generate and print job cards on the same day of order confirmation.

Call customers to confirm orders on the same day.

Share shipment tracking details with customers within 24 hours of dispatch.

Handle customer queries through phone calls, emails, WhatsApp, and Zoho Desk.

Process refunds and post-dispatch customer requests as per company policies.

Monitor website performance and report operational issues.

Maintain daily operational reports and support finance-related reporting.

Ensure all orders are dispatched within the defined Turnaround Time (TAT).

Coordinate with internal departments to ensure smooth order fulfillment and customer satisfaction.

Key Deliverables

Accurate order processing and timely dispatch.

Same-day order confirmation calls.

Same-day job card creation and printing.

Tracking details shared within 24 hours of dispatch.

Customer queries resolved within 2 working hours.

Successful dispatch of orders within a 48-hour TAT.





High customer satisfaction and successful order deliveries.

Accurate operational and finance reports.

Performance Metrics

Number of orders dispatched within 48 hours.

Customer query resolution within 2 working hours.

Customer satisfaction ratings.

Number of successfully delivered orders.

Order accuracy and operational efficiency.

Timely refund processing.

Adherence to operational KPIs and reporting standards.

Candidate Requirements

Bachelor's degree in Commerce, Management, or any relevant discipline.

Experience in E-commerce Operations, Customer Support, or Order Management is preferred.

Strong communication and customer handling skills.

Ability to work efficiently under pressure and meet deadlines.

Good organizational and multitasking abilities.

Proficiency in MS Excel and operational reporting.

Experience with CRM or Helpdesk software is an added advantage.

Required Skills

E-commerce Operations

Order Management

Customer Relationship Management

Dispatch & Logistics Coordination

Finance & Operational Reporting

Customer Support

Communication & Coordination

Problem Solving

Time Management

Attention to Detail

Decision Making

Cost Control

Technical Knowledge

Magento

Zoho CRM / Zoho Desk

MS Excel

Product Knowledge

Logistics & Supply Chain Operations

E-commerce Platforms

Core Competencies

Strong decision-making ability.

Excellent customer-centric approach.

Ability to work under pressure.

Resourceful and solution-oriented mindset.

High level of accuracy and attention to detail.

Strong ownership and accountability.

Professional attitude with a focus on operational excellence.

What We Offer

Competitive salary package.

Professional and collaborative work workplace.

Career growth opportunities within the e-commerce industry.

Exposure to end-to-end e-commerce operations.

Learning and skill development opportunities.

Stable and growth-oriented career path.

How to Apply

Interested candidates can share their updated resume at:

Email: [email protected]

📌 E Commerce Executive (Indore)
🏢 hirednex
📍 Indore