JD

Financial

- Realize allocated residential sales targets
- Follow-up for timely collections to ensure minimal receivables
- Ensure adherence to the marketing budget for residential projects

Strategic

- Survey the global workplace to identify best practices in the areas of branding, customer relations and customer care management for residential projects;
- Provide inputs to superiors for developing appropriate strategies to address / incorporate the same in BEL

Operational

- Maintain systems to capture regular market information and changing residential customer preferences
- Handle residential customer enquiries via different channels (telephone, e-mail, agents, walk-ins etc.)
- Develop a rapport with customers and arrange for / personally take the customer on site visits
- Follow-up with customers to close bookings and collect timely payments
- Liaise with authorized banks / financial institutions to secure loans for residential customers




- Regularly interact with customers and respond to all customer queries and complaints
- Escalate issues to the Project Sales Head –
- Marketing (Residential), if required
- Work closely with customers to understand modifications / interior specifications
- Promptly communicate the same to the Engineering Department
- Coordinate with the Engineering, Legal and Liaison Departments to ensure timely handover and completion of possession formalities
- Collate and maintain a database of residential sales agreements / deeds etc, customer feedback
- Prepare MIS for residential sales on a timely basis
- Periodically submit the same to the Manager –
- Marketing (Residential)

People

- Foster an environment of learning, excellence and innovation within all aspects of team work Mentor and guide Trainees to develop their capabilities

📌 Dy. Manager - Sales (Chennai)
🏢 Brigade Group
📍 Chennai