JOB PURPOSE

To facilitate smart meter installation, O & M related activities that includes quality check and technical support for outsourced agencies

ORGANISATION CHART

Circle Incharge --> Supervisors --> Reports To --> Position Title

KEY ACCOUNTABILITIES

Responsibilities

Key Performance Indicators (KPIs)

Facilitate outsourced agencies in their identified areas of operations

Technical Support in various smart meter installation operations such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies

Steer consumer interactions and enable quick resolutions of technical issues / grievances

Go-Live of Smart Meters as per timeline

Quality Checks

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

Outsourced agencies, consumers

INTERNAL INTERACTIONS

Zonal Heads, Supervisors, Stores Team

FINANCIAL DIMENSIONS

OTHER DIMENSIONS





EDUCATION QUALIFICATIONS

ITI / Diploma (Electrical)

RELEVANT EXPERIENCE

7 to 10 years of total experience (Mandatory to have at least 2 years on ground technical experience in meter installation)

COMPETENCIES

- Consumer Engagement and Issue Resolution (Practitioner)
- Meter O and M and Troubleshooting (Practitioner)
- Stakeholder Liasoning (Practitioner)
- Vendor Partner Management (Practitioner)
- Quality Management (Practitioner)
- Execution & Results
- Teamwork & Interpersonal influence
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Personal Effectiveness
- Stakeholder Focus
- Networking
- Capability Building
- Strategic Orientation
- Social Awareness
- Entrepreneurship

📌 Divisional In-charge (Kasganj)
🏢 GMR Group
📍 Kasganj