Operational Leadership

- Lead end-to-end operations across multiple contract logistics and temperature-controlled warehouse facilities.
- Develop and execute operational strategies aligned with organizational goals.
- Ensure efficient inbound, storage, inventory management, value-added services, and outbound operations.
- Drive warehouse productivity, service levels, and operational efficiency.
- Standardize operational processes across all facilities.

Cold Chain Management

- Ensure uninterrupted temperature integrity throughout storage and handling processes.
- Monitor compliance with cold chain standards and customer-specific requirements.
- Oversee refrigeration systems, temperature monitoring, contingency planning, and preventive maintenance.
- Minimize product losses through effective cold chain controls.

Customer Management

- Build and maintain strong relationships with key customers.
- Ensure achievement of contractual service level agreements (SLAs) and KPIs.
- Support business development teams during customer onboarding and solution design.
- Lead governance meetings and operational reviews with strategic customers.

Financial Management

- Own warehouse P&L; for assigned operations.
- Develop annual operating budgets and monitor financial performance.
- Drive cost optimization initiatives while maintaining service quality.
- Improve productivity through automation, process optimization, and workforce planning.

Safety, Quality & Compliance
- Ensure compliance with food safety, pharmaceutical,



and regulatory requirements as applicable.
- Maintain compliance with GDP, GMP, HACCP, ISO standards, FSSAI, and customer quality standards where required.
- Drive a solid safety culture with zero-harm objectives.
- Lead internal and external audits.

Inventory & Warehouse Excellence
- Ensure high inventory accuracy through robust inventory control processes.
- Reduce inventory discrepancies, damages, and shrinkage.
- Drive Lean, Six Sigma, and continuous improvement initiatives.
- Implement best practices in warehouse layout, slotting, and space optimization.

Technology & Digital Transformation
- Lead implementation and optimization of Warehouse Management Systems (WMS), ERP integration, barcode/RFID technologies, and automation solutions.
- Utilize operational dashboards and analytics for performance management.
- Drive digital transformation initiatives across warehouse operations.

People Leadership

- Lead, mentor, and develop regional warehouse managers and functional leaders.
- Build a high-performance culture focused on accountability and continuous improvement.
- Develop succession plans and leadership pipelines.
- Drive employee engagement and capability development.

Stakeholder Management

- Collaborate with transportation, procurement, engineering, quality, finance, HR, and commercial teams.
- Support strategic projects including network expansion and warehouse start-ups.
- Lead customer implementations and operational transitions.

📌 Head - Warehouse Operations - Contract Logistics (Mumbai)
🏢 DP World
📍 Mumbai