The Director, Site Reliability Engineering (SRE) will lead reliability, performance, and observability initiatives for a portfolio of Vertafore products. This role owns SLIs/SLOs, incident response, automation, and CI/CD practices for assigned product families. Directors will manage multiple teams and collaborate with Product Development, Cloud Operations, Information Security, and other SRE leaders to ensure operational excellence.

Key Responsibilities

- Product Reliability Leadership

- Define and enforce SLIs/SLOs for a subset of Vertafore flagship products.

- Drive observability strategy across application and infrastructure layers.

- Release Engineering & Automation

- Oversee CI/CD pipelines for product deployments using tools like GitLab, Jenkins, Ansible, LaunchDarkly.

- Implement Infrastructure-as-Code (Terraform, AWS CloudFormation/CDK) for application provisioning.

- Incident Management

- Define 24x7 on-call rotations for assigned products; ensure rapid resolution and blameless postmortems.

- Cross-Functional Collaboration

- Partner with Cloud Ops on capacity planning, OS patching (app tier), and load balancing (ALB, F5).

- Align reliability goals with product roadmaps and customer SLAs.

- Team Leadership





- Manage a group of Managers and Engineers; mentor teams on automation, observability, and reliability best practices.

Qualifications

- Bachelor’s degree in Computer Science, Information Systems, or related field.

- 18+ years in Software Engineering, SRE, DevOps, or reliability roles; 5+ years in leadership(Director).

- Proven ability to leverage software engineering principles and practices to solve reliability and operational challenges.
- Expertise in SLI/SLO and monitoring.

- Expertise in CI/CD, observability, and incident response.

- Robust AWS knowledge and experience with container orchestration.

- Proven ability to lead reliability programs across multiple SaaS products.

- Experience architecting applications or infrastructure for highgrowth cloud platforms.

- Experience in B2B SaaS environments involving large-scale distributed systems.

- Proven leadership communicating and influencing at team, peer, and leadership levels.

- Demonstrated experience driving operational excellence through metrics and KPIs.

- (Preferred) Background supporting financial services, healthcare, or regulated industries.

📌 Director, Site Reliability (SRE, SLI/ SLO, Monitoring, Automation) (Hyderabad)
🏢 Vertafore
📍 Hyderabad