Role Title: Associate Director – UPI Business (UPI Success Rate)

Function: Current Initiatives - UPI Payments.

Location: Mumbai

Role Objective:

Lead Snapmint’s UPI success-rate agenda end-to-end by owning relationships with NPCI, PSPs, TSPs, and network banks, and driving systemic fixes to reduce failures and improve TPAP performance.

Key Responsibilities:

- Own UPI/TPAP success rate
- Define, monitor, and improve UPI transaction success metrics across all flows (P2P, P2M, autopay, refunds, etc.).
- Build dashboards and daily/weekly MIS on success rate by bank, error code, journey, and partner.
- NPCI & ecosystem partnership
- Act as the primary point of contact with NPCI for UPI-related escalations, guidelines, and change requests.
- Work closely with PSPs, TSPs, acquirers, issuing banks, and network partners to resolve systemic issues.
- Represent Snapmint in NPCI/regulatory working groups and implementation discussions as needed.
- Failure diagnosis & resolution
- Lead root-cause analysis for UPI failures (timeouts, declines, reversals, NPCC/NPCI errors, bank-side issues).
- Partner with internal engineering, risk, and product teams to implement fixes, retries, fallbacks, and UX improvements.
- Drive joint war-rooms with banks/NPCI during spikes in failure rates or outages.
- Strategy & roadmap
- Define a 3-6-12 month roadmap to improve UPI success rate,



reduce cost per successful transaction, and enhance reliability.
- Prioritize initiatives (technical, operational, and partnership-based) based on impact on success rate and user experience.
- Influence product design to make UPI journeys more resilient (pre-checks, smart routing, fallback instruments).
- Governance & stakeholder management
- Run weekly/monthly reviews with leadership on UPI performance, key issues, and progress.
- Build strong relationships with senior stakeholders at partner banks and payment players.

Must-Have Qualifications:

- 6–8+ years in payments/fintech, with at least 4–5 years deeply working on UPI.
- Proven track record of leading UPI success rate / decline management / TPAP performance initiatives.
- Hands-on experience working with NPCI, PSPs, TSPs, acquiring/issuing banks, and payment networks.
- Strong understanding of UPI framework: TPAP/PSP roles, message flows, error codes, settlement, and compliance.
- Excellent analytical skills: comfort with data, SQL/Excel, dashboards, and translating data into action.
- Strong stakeholder management and communication skills; able to push complex cross-functional agendas.

Good-to-Have:

- Experience in lending/fintech apps with UPI-based payment.
- UPI Lite, Credit on UPI, and newer NPCI products.

📌 Director – New Initiatives UPI Payments. (Mumbai)
🏢 Snapmint
📍 Mumbai