Looking for a Desktop Support Engineer L2 who has experience in Windows workplace.

Key Responsibilities

- Provide L2 technical support for Windows desktops, laptops, and peripherals.
- Troubleshoot Windows 10/11, MS Office 365, Outlook, Teams, VPN, printers, and business applications.
- Handle and resolve incidents escalated from the Service Desk/L1 team.
- Perform troubleshooting of hardware, software, OS, network, and connectivity issues.
- Manage and troubleshoot Microsoft 365 applications.
- Support endpoint management tools such as SCCM/MECM, Intune, or similar tools.
- Perform software installation, patching, upgrades, and troubleshooting.
- Support onboarding/offboarding activities, including system setup and access provisioning.
- Maintain IT asset inventory and coordinate laptop/desktop allocation and replacement
- Monitor and resolve tickets according to SLA and priority.

Skillset:

- Position: L2 Desktop Support Engineer
- Location : Thane, Vikhroli
- Working Days: Monday to Saturday
- Joining: Immediate / ASAP
- Shift: General Shift ,Monday to Saturday (6 Days) (9:00 AM – 6:00 PM, as per site requirements)/Onsite

Interested candidates please share your CV to [email protected] Immediate Joiners are preferred.

📌 Desktop Support Engineer (Mumbai)
🏢 SHI Solutions India
📍 Mumbai