Desktop Support Engineer - Kharghar

Educational qualification:

- Graduate Engineer/Diploma holder in any stream.

Professional Certifications:

- MCP

- MCSA

Professional Experience:

- Proven work experience of minimum 5 to 7 years as a Desktop Support Engineer, Technical Support Engineer or similar role

- Hands-on experience with Windows/Linux/Mac OS environments

- Working knowledge of office automation products and computer peripherals, like printers and scanners

- Knowledge of network security practices and anti-virus programs

- Ability to perform remote troubleshooting and provide clear instructions

- Excellent problem-solving and multitasking skills

- Customer-oriented attitude

- BSc in Computer Science or relevant field

- Should be familiar with SCCM, Active Directory and Networking protocols and Subnetting

- Should have executed Image and Patch management.

- Should be familiar with the endpoint protection Application.

- Should have used tools to create System images and deploy them

/ Job Requirements:

- Address user tickets regarding hardware, software, and networking





- Walk customers through installing applications and computer peripherals

- Windows 2012, Active Directory management

- Troubleshoot and deploy Patch management

- Troubleshoot and deploy endpoint antivirus

- Ask targeted questions to diagnose problems

- Guide users with easy, step-by-step instructions

- Conduct remote troubleshooting

- Test alternative pathways until you resolve an issue

- Customize desktop applications to meet user needs

- Record technical issues and solutions in logs

- Direct unresolved issues to the next level of support personnel

- Follow up with clients to ensure their systems are functional

- Report customer feedback and potential product requests

- Help create technical documentation and manuals.

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📌 Desktop Support Engineer (Kharghar) (Mumbai)
🏢 Knowledge Park
📍 Mumbai