Skill required: Capital Markets Services - Asset Servicing

Designation: Delivery Operations Associate Manager

Qualifications:BCom

Years of Experience:10 to 14 years

What would you do

- Lead reporting and governance by delivering accurate insights, driving governance forums, and escalating key risks, issues, and improvement opportunities.
- Own client management by maintaining strong stakeholder relationships, ensuring SLA performance, and leading timely issue resolution and escalations.
- Manage and develop high-performing teams through clear direction, coaching, accountability, and continuous capability building.
- Drive process excellence through standardization, continuous improvement, and strong adherence to risk, control, and contractual requirements.
- Relevant experience in capital markets, investment banking operations and service management.
- Strong team management and people leadership skills, with the ability to coach, develop and drive accountability across teams.
- Strong client and stakeholder management skills, with the ability to build credibility, manage expectations and lead issue resolution.
- Ability to engage effectively with senior management through concise communication, clear governance updates and actionable management insights.
- Strong understanding of SLA, KPI and KRI governance, performance management, controls review and reporting disciplines.
- Experience in management reporting, governance and analytics, with the ability to interpret trends, risks and performance outcomes.
- Understanding of process management, continuous improvement,



contractual requirements and control frameworks within a service delivery environment.
- Ability to identify, drive and close automation opportunities that create team capacity and enable the team to absorb additional tasks as required.
- Excellent verbal, written and presentation skills, with the ability to tailor communication for clients, teams and senior leadership.

BEHAVIOURAL COMPETENCY REQUIRED

- Results-oriented with a strong sense of ownership and accountability.
- Solid attention to detail and commitment to data accuracy.
- Analytical mindset with sound reasoning and problem-solving capability.
- Client-focused approach with the ability to manage stakeholder expectations professionally.
- Continuous improvement mindset with the ability to identify and support innovation opportunities.

FUNCTIONAL RELATIONSHIPS

INTERNAL: Operations teams, delivery leads, process owners and internal management.

EXTERNAL: Client stakeholders.

BACKUP

Cross-training and backup coverage should be maintained to ensure continuity of reporting and governance deliverables during planned or unplanned absences.

- Lead delivery of internal and client reporting across multiple clients and governance cycles, ensuring outputs are timely,



accurate and complete.
- Oversee team execution across multiple clients to ensure operational data is captured, validated and submitted in line with agreed timelines and quality standards.

- Review and approve governance packs and client presentations across the client portfolio, ensuring content is accurate, insightful and aligned to stakeholder expectations.
- Establish strong review controls to ensure data integrity, consistency and audit readiness across reporting and governance outputs for multiple clients.

- Act as the primary coordination point for client stakeholders, internal teams and management across multiple clients, ensuring clear communication, issue resolution and timely escalation.

- Provide direction, oversight and support to team members, ensuring responsibilities are executed effectively and consistently across multiple clients.
- Review team performance against KPIs, KRIs and SLAs across multiple clients, identifying gaps, driving corrective actions and ensuring delivery commitments are met.

- Analyse trends, risks and performance variances across multiple clients to identify improvement opportunities, strengthen controls and enhance operational effectiveness.
- Maintain reporting standards, KPI/SLA definitions and governance processes to ensure consistency, transparency and alignment across multiple clients.

- Support ad hoc governance, analysis and stakeholder requests across multiple clients, while balancing delivery with business priorities and management expectations.

📌 Delivery Operations Associate Manager (Bengaluru)
🏢 Accenture Solutions
📍 Bengaluru