D2C Operations & Logistics Associate

About GoBoult

GoBoult is Indias #1 rated audio brand and one of the fastest-growing wearable brands, trusted by millions and recognized for market leadership and profitability in a highly competitive space. With disruptive campaigns, bold innovation, and nearly 1 million units sold monthly, GoBoult is redefining how India experiences sound and technology.

We are now looking for a D2C Operations & Logistics Associate to help manage and scale the operational engine behind goboult.com and ensure a seamless journey from order placement to final delivery.

Key Responsibilities

Order & D2C Operations

- Manage day-to-day order operations across goboult.com and other D2C channels.
- Monitor the complete order lifecycle from order placement, processing, and fulfillment to delivery.
- Ensure orders are processed accurately and within defined SLAs.
- Coordinate with warehouse and fulfillment partners to resolve order-related issues.
- Track order exceptions such as failed payments, order holds, cancellations, partial shipments, and delayed dispatches.
- Ensure smooth functioning of Shopify and other operational integrations related to orders, inventory, and fulfillment.

Logistics & Fulfillment

- Coordinate with 3PL, courier, and warehouse partners to ensure timely and efficient deliveries.
- Monitor key logistics metrics including dispatch TAT, delivery TAT, NDR, RTO, cancellations, and shipping costs.
- Track shipments and proactively identify delivery delays or operational bottlenecks.
- Work with logistics partners to reduce RTO, NDR, and delivery failures.
- Manage courier allocation and ensure the right logistics partners are used based on geography, serviceability, cost, and performance.
- Regularly review logistics partner performance and drive corrective actions.

Inventory & Warehouse Coordination

- Coordinate with supply chain and warehouse teams to ensure accurate inventory availability across D2C channels.
- Monitor stock levels, inventory movement, and SKU availability.




- Ensure timely replenishment of fast-moving products and flag potential stock-outs.
- Coordinate inventory reconciliation between Shopify, warehouse systems, and physical stock.
- Identify inventory discrepancies and work with relevant teams to resolve them.
- Support planning for new product launches, campaigns, and promotional events from an operations perspective.

Returns, Refunds & Customer Experience

- Manage the operational process for returns, replacements, cancellations, and refunds.
- Coordinate with customer support, warehouse, and logistics teams to ensure timely resolution of customer issues.
- Monitor return and refund TATs and identify recurring operational issues.
- Analyze return reasons and work with relevant teams to reduce avoidable returns.
- Ensure a smooth post-purchase experience while maintaining operational efficiency.

Data, Reporting & Process Improvement

- Track and report key D2C operations KPIs such as:

- Order fulfillment rate

- Dispatch TAT

- Delivery TAT

- RTO %

- NDR %

- Cancellation %

- Return %

- Refund TAT

- Logistics cost per order

- Order accuracy
- Build and maintain daily/weekly operational dashboards and reports.
- Use data to identify operational gaps and recommend corrective actions.
- Identify opportunities to automate repetitive processes and improve operational efficiency.
- Develop and maintain SOPs for order processing, fulfillment, returns, and logistics operations.
- Continuously improve processes to support higher order volumes without compromising customer experience.

Cross-Functional Collaboration

- Work closely with D2C, warehouse, supply chain, finance, customer support, and marketing teams.
- Coordinate with logistics and technology partners for integrations, issue resolution,



and operational improvements.
- Support marketing and business teams during major campaigns, launches, and peak sales periods.
- Ensure operational readiness for high-volume events and promotional campaigns.
- Act as the key operational point of contact for day-to-day D2C order and logistics issues.

Who You Are

- 1–3 years of experience in D2C operations, e-commerce operations, logistics, supply chain, or fulfillment.
- Hands-on experience with Shopify or similar e-commerce platforms is preferred.
- Experience working with 3PLs, courier partners, warehouses, or fulfillment centers.
- Strong understanding of the end-to-end e-commerce order lifecycle.
- Comfortable working with operational dashboards, Excel/Google Sheets, and data analysis.
- Strong problem-solving and follow-up skills with a bias for execution.
- Highly organized and comfortable managing multiple operational priorities simultaneously.
- Strong attention to detail and ownership mindset.
- Ability to work effectively in a fast-paced, high-growth workplace.

Qualifications

- Education: Bachelor’s degree in Engineering, Business, Operations, Supply Chain, or a related field.
- Experience: 1–3 years in D2C/e-commerce operations, logistics, fulfillment, or supply chain.
- Preferred: Experience with Shopify, 3PL/courier platforms, warehouse management systems, and e-commerce operations dashboards.
- Key Strengths: Operational excellence, analytical thinking, stakeholder management, problem-solving, and execution.

Why Join Us

- Be part of the team powering GoBoult’s rapidly growing D2C business.
- Get hands-on exposure to e-commerce, logistics, supply chain, and digital operations.
- Work in a high-growth environment where execution and ownership matter.
- Help build scalable processes capable of supporting millions of customer orders.
- Work closely with cross-functional teams across D2C, marketing, supply chain, technology, and customer experience.

GoBoult. Built for More. Rooted in India. Driven by You.

📌 C Operations & Logistics Associate (Gurugram)
🏢 Exotic Mile
📍 Gurugram