Must have :

1. Immediate Joiner only

2. WFH with US work hours [9PM to 6Am IST]

Company Description

Socommerz empowers startups to build and scale impactful businesses through technology, platforms, tailored solutions, leadership, and mentorship. The organization focuses on helping early-stage ventures move from ideation to implementation, bridging business gaps and fostering collaboration among its associated startups.

Responsibilities:

- Receives client requests and issues via ticketing system and ensures they are assigned to the appropriate team promptly - often requiring technical trouble shooting.
- Respond to customer inquiries and complaints and in some instances work with multiple departments to resolve customer issues or questions.
- Communicate instructions and information in a professional, effective, and concise manner.
- Actively engage in knowledge sharing and collaboration, by creating, improving, translating, and maintaining knowledge base articles.
- Tracks resolution of tickets to ensure they are resolved in a timely manner.
- Handle confidential and sensitive information and records with a high degree of discretion, diligence, and positive judgment.




- Find answers to complicated questions and independently solve customers’ challenges.
- Ensure that customer faults and queries are managed and satisfactorily resolved, meeting business goals,

objectives, and SLAs.

Qualifications:

- Bachelor's Degree or equivalent work experience.
- Minimum of 2-3 years working for a Data Technology, Enterprise Software or SaaS business company.
- Prior experience in case handling and management.
- Good written and verbal customer-centric communication skills (English required)
- Self-motivated and able to work independently while still contributing the team’s success
- Multitasking-capabilities a must
- Detail-oriented with the ability to track work progress
- Comfortable with being customer-facing (Meetings, Video Calls, Running Training sessions if necessary)
- Familiarity with ticket-managing and support portal systems such as Freshdesk or Zendesk.
- Proficient with Business Intelligence tools, such as Excel, Power BI, and Tableau.
- Experience with any programming/scripting languages (especially XML)
- Understanding of SQL or other database query language

- • Knowledge of Power BI and Power Automate

📌 Customer Support specialist (Delhi)
🏢 Socommerz
📍 Delhi