Roles and Responsibilities :
- Provide exceptional customer support through phone, email, or chat to resolve customer queries and concerns in a timely and professional manner.
- Handle multiple conversations simultaneously while maintaining accuracy and attention to detail.
- Utilize problem-solving skills to troubleshoot issues and escalate complex problems when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 0-8 years of experience in BPO/Call Centre environment or related field.
- Strong communication skills for effective interaction with customers over the phone, email, or chat.
- Ability to work in a fast-paced setting with high volume calls/emails/chats.
- looking FOR IMMEDIATE CANDIDATES .
- Grad Freshers are welcome.
📌 Customer Support Specialist- GGN (Gurugram)
🏢 TP
📍 Gurugram