Customer Support Executive

Location: Rajendra Place, Delhi

Job Type: Full time

Experience: 1–3 Years

Salary: ₹15,000 – ₹20,000 per month Performance Incentives

Job Summary

We are looking for an experienced CCE ( E-commerce) to handle customer and vendor communication and support seller onboarding for our e-commerce/marketplace platform.

The ideal candidate should have e-commerce or marketplace experience, excellent communication skills, a customer-focused approach, and the ability to achieve calling and vendor onboarding targets.

Key Responsibilities

- Handle inbound and outbound calls with customers and vendors.
- Respond to customer queries related to products, orders, returns, cancellations, and support requests.
- Contact potential vendors and explain the platform, products, features, pricing, and onboarding process.
- Onboard new vendors/sellers onto the e-commerce platform.
- Follow up with interested vendors to complete registration and onboarding.
- Maintain professional relationships with customers and vendors.
- Coordinate with internal teams for customer and vendor support.
- Maintain accurate customer, vendor, and lead records in CRM.
- Achieve daily/monthly calling and vendor onboarding targets.





Required Skills & Qualifications
- 1–3 years of experience in Telecalling, Customer Support, Telesales, or E-commerce.
- E-commerce/Marketplace experience is mandatory.
- Experience in vendor onboarding or seller support is preferred.
- Excellent verbal communication skills in Hindi and English.
- Good customer-handling and follow-up skills.
- Basic knowledge of MS Office and CRM.
- Comfortable working with calling and onboarding targets.
- Positive attitude and ability to work independently as well as in a team.

What We Offer
- Salary: ₹15,000 – ₹20,000 per month
- Performance-based incentives
- Career growth opportunities
- Professional and supportive work environment
- Opportunity to work with an e-commerce/marketplace platform

How to Apply

Interested candidates with relevant E-commerce Telecalling, Customer Support, Telesales, Vendor Onboarding, or Seller Support experience can share their updated resume.

Job Location: Rajendra Place, Delhi

Pay: ₹11,222.73 - ₹37,479.03 per month

Benefits

- Flexible schedule

Work Location: In person

📌 Customer Support Specialist (Delhi)
🏢 Gairik Consultancy
📍 Delhi