What you'll do

Job Title- Customer Service Associate (CSA) Voice Preferred candidate profile : looking for immediate joiners residing in Bengaluru.

Position Details:

- Role: Consultant/Sr. Consultant - Customer Support
- Location: Electronic City, Phase 1, Bangalore
- Shift Timings: Rotational Shifts (Night Shift) / 2 days Rotational off
- Perks: 2-way Cabs and Food.
- Please note: This position involves rotational shifts

Overview of Position The role of the Customer Service Associate (CSA) - Voice, will be responsible for:

- Providing support and resolve issues via calls and other electronic communications
- Building credibility and trust with the customer by empathizing with their problem in words
- Proactively understanding their needs and responding promptly to resolve their issue
- Applying advanced techniques to provide unique solutions to the customers individual need




- Leveraging their experience to provide feedback to the team on how to improve client service
- Driving customer communication during critical events

Educational/Work Experience and Requirements

- Must successfully pass a background check of 12th graduate or equivalent required
- Atleast 6 months of experience in International Voice
- Critical Skills
- Above average verbal and written communication skills - ability to
- speak accurately, using proper grammar, and positive enunciation

Point of Contact :HR : Sonia Lewis

Contact Number :(phone hidden)

Pay: ₹17,000.00 - ₹30,000.00 per month

Benefits

- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Support Representative - Voice Process (Bengaluru)
🏢 IntouchCX
📍 Bengaluru