Customer Support Representative (Ahmedabad)

Customer Support Representative (Ahmedabad)

14 Aug
|
Hitech Digital Solutions
|
Ahmedabad

14 Aug

Hitech Digital Solutions

Ahmedabad

Senior Test Automation Engineer

We are looking for a Senior Test Automation Engineer who will lead automation strategy across API, UI, workflow, performance, and ML/AI testing for enterprise-grade Hitech i2iTM.

Key Responsibilities

- Design, develop, and maintain robust test automation frameworks for API, UI, workflow, regression, and end-to-end testing.
- Build and execute automated API test suites using Postman, Newman, Swagger/OpenAPI, and custom scripting.
- Develop UI automation using Selenium, Playwright, or Cypress with broad regression and compatibility coverage.
- Implement load, stress, and performance testing using tools such as JMeter, Gatling, Locust, or similar frameworks.
- Integrate automated test suites into CI/CD pipelines (GitHub Actions, GitLab CI, Azure DevOps) with continuous quality gates.
- Develop automated health checks, smoke tests, and monitoring scripts to ensure platform stability.
- Design ML/AI model validation harnesses covering OCR output quality, extraction accuracy, prediction consistency, and drift detection using tools like Deepchecks, EvidentlyAI, and Excellent Expectations.
- Collaborate closely with backend, frontend, ML, and DevOps teams to drive quality, troubleshoot issues, and strengthen testing best practices.

Required Skills Experience

- 5-8 years of experience in Test Automation, with strong hands-on scripting in Python, JavaScript, Bash, or PowerShell.
- Expertise in API automation using Postman, Newman, Swagger/OpenAPI.
- Strong experience with Selenium, Playwright, or Cypress for UI automation.
- Experience with CI/CD test integration in GitHub Actions, GitLab CI, or Azure DevOps.
- Hands-on experience with performance/load testing tools: JMeter, Gatling, Locust, or equivalent.
- Experience building reusable, modular automation frameworks.
- Understanding of microservices-based testing, backend/API debugging, and system reliability.
- Strong problem-solving, analytical, communication, and debugging skills.

Qualifications

- Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
- Experience working in SaaS product engineering or enterprise automation environments.
- Familiarity with ML/AI testing frameworks such as Deepchecks,



EvidentlyAI, Great Expectations, MLflow test utilities.
- Exposure to OCR systems, AI document processing, or workflow automation platforms.
- Understanding of enterprise security, quality gates, data validation, and multi-tenant testing scenarios.
- Experience testing applications deployed on cloud environments (AWS, Azure, GCP).
- Familiarity with containerized environments (Docker, Kubernetes).
- Relevant QA certifications (e.g., ISTQB, CSTE).

Responsibilities (continued)

- Contribute to an ambitious AI/ML-driven platform transforming real estate technology.
- Solve high-impact testing challenges across OCR, NLP, ML pipelines, and workflow automation.
- Work on a rapidly scaling enterprise SaaS product used by US-based title and property data companies.
- Be part of an AI-first engineering culture with opportunities for rapid career growth.

Join a disruptive product team and help build high-quality automation that will make a lasting impact on the real estate technology industry.

Division Coordinator

The Division Coordinator is responsible for providing administrative, operational, and coordination support to ensure the smooth functioning of the division. This role involves managing communication between teams, coordinating projects, maintaining records, tracking deliverables, and assisting the division leadership in achieving departmental objectives. The Division Coordinator acts as a central point of contact to facilitate collaboration, streamline workflows, and improve operational efficiency. Prepare meeting agendas, record minutes, and track action items.

Maintain and organize departmental documents, reports, and records.

- Coordinate cross-functional activities and ensure timely information flow.
- Assist in organizing internal meetings, training sessions, and departmental events.
- Communicate updates,



schedules, and important information within the division.
- Assist in planning and executing departmental initiatives and projects.
- Maintain project documentation and status reports.
- Follow up with team members to ensure timely completion of tasks.
- Support the implementation of internal policies, procedures, and compliance requirements.
- Collect, compile, and analyze data to prepare reports and presentations.
- Maintain dashboards, trackers, and MIS reports for divisional activities.
- Monitor key performance indicators (KPIs) and support reporting requirements.
- Maintain proper documentation of division activities and communications.
- Ensure records are updated and accessible as per organizational standards.
- Support audit and compliance activities when required.

Required Qualifications

- Bachelor's degree
- 2-5 years of experience in administrative coordination, operations, or project coordination roles.
- Experience supporting department heads or leadership teams is preferred.

Key Skills Competencies

- Strong organizational and multitasking skills.
- Excellent verbal and written communication abilities.
- Proficiency in MS Office (Excel, Word, PowerPoint, Outlook).
- Ability to coordinate with multiple stakeholders and manage priorities.
- Strong attention to detail and problem-solving skills.
- Ability to work independently and in a team environment.
- Time management and deadline management skills.

Preferred Skills

- Experience with project management tools or ERP systems.
- Knowledge of reporting tools and dashboards.
- Experience in coordinating cross-functional teams.
- Key Performance Indicators (KPIs)
- Timely completion of divisional coordination activities.
- Accuracy and quality of reports and documentation.
- Effective communication and collaboration across teams.
- Efficient management of schedules, meetings, and divisional tasks.

Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 Customer Support Representative (Ahmedabad)
🏢 Hitech Digital Solutions
📍 Ahmedabad

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:

Get the latest job offers by email for: customer support representative (ahmedabad) / ahmedabad