Customer Support Executive Freight Forwarding & Logistics

Employment Type: Full time

About the Role

We are seeking a proactive Customer Support Executive to manage shipment coordination, customer communication, documentation, and operational support while delivering excellent customer service throughout the shipment lifecycle.

Key Responsibilities

- Serve as the primary point of contact for customers.
- Coordinate with operations, carriers, customs brokers, and transport providers.
- Track shipments and provide proactive updates.
- Handle bookings, documentation, and shipment scheduling.
- Resolve customer concerns promptly and professionally.
- Maintain shipment records and customer information.
- Support billing and coordinate with the sales team.




- Ensure compliance with company SOPs.

Requirements

- Bachelor’s degree preferred.
- 1–3 years of freight forwarding/logistics experience.
- Knowledge of international freight operations and documentation.
- Excellent communication and organizational skills.
- Proficiency in Microsoft Office.

Preferred Skills

- Knowledge of Air Freight, Ocean Freight, Customs Clearance, and transportation.
- Familiarity with Bills of Lading, Air Waybills, Commercial Invoices, and Packing Lists.
- Customer-focused mindset with attention to detail.

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