Job Summary

We are seeking a Customer Support Executive to provide exceptional support to customers through phone, email, chat, and ticketing systems. The ideal candidate will be responsible for resolving customer queries, addressing concerns, maintaining customer satisfaction, and ensuring a positive customer experience.

Key Responsibilities

- Handle customer inquiries via phone, email, chat, and support tickets.
- Resolve customer complaints and issues in a timely and professional manner.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure issues are resolved satisfactorily.
- Escalate complex issues to the appropriate department when required.
- Provide product and service information to customers.




- Meet customer satisfaction and response-time targets.
- Collaborate with internal teams to improve customer experience.
- Prepare daily and weekly support reports.

Required Skills

- Excellent verbal and written communication skills.
- Strong problem-solving and customer-handling abilities.
- Ability to multitask and work in a rapid-paced environment.
- Good knowledge of MS Office and CRM tools.
- Strong interpersonal and listening skills.
- Positive attitude and customer-focused approach.

Qualification

- Bachelor's Degree in any discipline.
- Customer support or customer service experience preferred.

📌 Customer Support Executive (India)
🏢 PrimeTek Global Solutions
📍 India