Job Responsibilities:

- Call US insurance companies to analyze claim status and follow up on outstanding Accounts Receivable (AR).

- Identify, capture, and document claim denial reasons accurately.

- Update claim status, notes, and actions in the respective systems.

- Coordinate with internal teams to resolve claim-related issues and ensure timely closure.

- Meet productivity, quality, and compliance targets.

- Maintain confidentiality and adhere to client and organizational policies.

Desired Candidate Profile:

- Experience handling customer issues, escalation calls, case management, and coordinating with cross-functional teams.

- Excellent verbal and written communication skills in English.

- Good knowledge of MS Office, web-based applications, email systems, and data entry.

- Solid analytical skills with attention to detail.

- Willingness to work in a 24x7 environment.

- Open to working from the office.

📌 Customer Support Executive- International Voice Process (Kolkata)
🏢 Experis
📍 Kolkata