Company Description HungerBox is India’s leading institutional food technology company, powering cafeteria operations for major enterprises across IT parks, corporate campuses, manufacturing units, and financial institutions in key cities. The company’s platform is designed around the complete cafeteria experience, enabling employees to browse menus, pre-order meals, and make cashless payments.

Food vendors and partners use HungerBox’s tools to manage orders, inventory, and settlements efficiently. Enterprise clients and facility teams benefit from centralised visibility, compliance support, and operational control across multiple locations. With a dedicated focus on institutional food, HungerBox has become the preferred workplace dining platform for many of India’s top organizations.

Role Description This is a full time, on-site Customer Support Executive role based in Bengaluru.

The Customer Support

Executive will handle incoming queries from employees, vendors, and enterprise clients via phone, email, chat, and in-app support channels, ensuring timely and accurate resolutions.

Responsibilities include troubleshooting issues related to orders, payments, app usage, and cafeteria operations, while coordinating with internal teams such as operations, technology, and vendor management.



The role involves tracking and documenting support tickets, escalating complex technical or operational problems, and following up to closure.

The Customer Support

Executive will also contribute to customer satisfaction by gathering feedback, suggesting product or process improvements, and maintaining clear, professional communication at all times.

Qualifications

- Strong customer-facing skills, including Customer Support and Customer Service, with a focus on Customer Satisfaction.
- Experience providing Online Support through channels such as chat, email, and in-app messaging.
- Ability to deliver basic Technical Support related to app functionality, payments, and user account issues.
- Excellent verbal and written communication skills in English; knowledge of additional Indian languages is an advantage.
- Comfort working in a fast-paced, on-site environment with rotational or extended shifts when required.
- Strong problem-solving abilities, attention to detail, and a customer-first mindset.
- Proficiency with ticketing tools, CRM systems, or support platforms is preferred.
- Bachelor’s degree or equivalent experience in customer service, hospitality, business, or a related field is beneficial.

📌 Customer Support Executive (Bengaluru)
🏢 HungerBox
📍 Bengaluru