Company: iBaby

Job Type: Full-Time

Experience: 1–3 Years

Industry: E-commerce / Retail / Baby & Kids

About:

iBaby is looking for a Customer Support Executive who can manage customer queries, build strong customer relationships, and contribute to sales through proactive customer outreach.

The ideal candidate should be confident communicating with customers over phone, WhatsApp, email, and social media , while also being comfortable making outbound calls, following up with customers, and driving repeat purchases and upselling opportunities.

Key Responsibilities:

- Handle customer queries through phone, WhatsApp, email, and social media DMs .
- Resolve customer concerns related to orders, products, payments, exchanges, returns, and deliveries.
- Make outbound calls and proactive customer follow-ups to generate repeat purchases and upselling opportunities.
- Maintain and organise customer data using Shopify and Google Sheets .
- Segment customers based on purchase history, frequency, preferences, and other relevant parameters.
- Prepare customer lists for new launches, restocks, seasonal offers, promotions, and loyalty campaigns .
- Track customer outreach activities, responses, conversions, and repeat purchases.




- Coordinate with store and marketing teams to communicate ongoing offers and promotions to customers.
- Collect customer feedback and share key insights with the management team.
- Ensure a professional, empathetic, and resolution-focused customer experience at all times.

Requirements:

- 1–3 years of experience in customer support, tele-sales, inside sales, or a similar customer-facing role.
- Excellent spoken and written English with solid communication skills.
- Comfortable making outbound sales calls and following up with customers.
- Strong customer-handling and relationship-management skills.
- Good working knowledge of Google Sheets .
- Familiarity with Shopify or other e-commerce platforms is an advantage.
- Strong organisational skills with the ability to manage multiple customer interactions.
- Patient, empathetic, proactive, and solution-oriented approach.
- Ability to identify sales opportunities while maintaining a positive customer experience.

Good To Have:

- Experience in retail, e-commerce, D2C, baby, kids, or parenting brands .
- Experience using WhatsApp Business, WhatsApp Business API, or bulk messaging tools .
- Basic knowledge of email marketing and CRM platforms .
- Experience in customer retention, repeat sales, or loyalty programs.

📌 Customer Support Executive (Gurugram)
🏢 iBaby
📍 Gurugram